Melusi Zitha
@melusizitha
Experienced IT Technical Support professional with over 10 years of success.
South AfricaWhat I'm looking for
I am a dedicated IT Technical Support professional with over 10 years of experience in building, updating, and fixing computer systems. My journey has equipped me with excellent technical know-how and problem-solving skills, allowing me to effectively troubleshoot and resolve complex technical issues. I pride myself on my analytical abilities and strong attention to detail, which have been crucial in providing top-notch support to customers.
Throughout my career, I have successfully managed to provide technical support to over 100 customers daily, ensuring their satisfaction and resolving their concerns promptly. I am motivated to continue learning and growing in my field, and I have pursued various certifications, including Cyber Security and HTML5 Application Development, to enhance my skills further. My goal is to leverage my expertise to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
IT Technical Support
Self-Employed
Mar 2010 - Present (16 years 3 months)
Provided technical support and customer service to over 100 customers daily. Developed and implemented customer service procedures to enhance satisfaction. Troubleshot and resolved complex technical issues efficiently.
Project Manager
Mentec Foundation
Feb 2023 - Aug 2023 (6 months)
Managed projects and coordinated technical support initiatives. Ensured timely resolution of technical issues and improved service delivery.
Systems Administrator
Microsoft & Mentec
Feb 2023 - Aug 2023 (6 months)
Oversaw system administration tasks, ensuring optimal performance and security of IT systems. Provided technical support and resolved issues related to software and hardware.
Education
Degrees, certifications, and relevant coursework
Mentec Foundation
Certification, Information Technology
2023 - 2024
Completed various certifications including Project Management and Networking Fundamentals, enhancing technical support skills.
HP Life
Certification, Cyber Security
2015 - 2015
Completed training in Cyber Security, focusing on essential skills for protecting information systems.
Thoko Thaba High School
High School Diploma, General Education
2002 - 2004
Motivated to continue to learn and grow as a technical support professional.
Availability
Location
South AfricaAuthorized to work in
Job categories
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