Mpumelelo Mahlangu

Provided comprehensive IT support, including hardware/software troubleshooting and network security. Managed day-to-day IT operations and ensured efficient problem-solving.

Conducted market research to identify growth opportunities and streamlined sales operations, leading to increased revenue. Effectively managed customer inquiries, ensuring prompt resolution.

Oversaw branding initiatives and marketing strategies, developing consistent branding materials that significantly increased customer engagement. Aligned branding goals with business objectives.

Provided critical technical support for hardware, software, and network-related issues. Managed system maintenance and ensured data security for various clients.

Provided technical support for various IT-related issues, focusing on system maintenance and data integrity. Assisted with hardware and software installations and configurations.

Maintained and repaired diverse computer systems, efficiently managing inventory and procurement for hardware replacements. Troubleshot system errors to ensure smooth operations.

Completed a comprehensive coding bootcamp, gaining practical skills in various programming languages and software development methodologies. Focused on building foundational knowledge for a career in technology.

Activities and societies: RLabs Scholarship Program

Obtained the Google IT Support Professional Certificate through the Coursera RLabs Scholarship Program. Developed expertise in troubleshooting, customer service, networking, operating systems, and system administration.

Activities and societies: RLabs Scholarship Program

Earned the Google Cybersecurity Certificate via the Coursera RLabs Scholarship Program. Acquired essential skills in cybersecurity principles, threat detection, and incident response.

Completed the AWS Cloud Practitioner certification on Coursera. Gained fundamental understanding of AWS cloud concepts, services, security, architecture, pricing, and support.

Achieved the Test Automation Engineer certification from UiPath Academy. Developed skills in designing, building, and deploying automated test solutions using UiPath.

Completed the Data Science Skills for All program at Cisco Networking Academy. Acquired foundational knowledge and practical skills in data science concepts and tools.

Obtained the IT Support Technician certification from Hemmersbach Global Campus. Focused on practical IT support skills, including hardware and software troubleshooting.

Earned the AI Career Essentials Certificate from AI Group, focusing on AI Augmented Professional Development Skills. Developed an understanding of AI's role in professional growth and efficiency.

Completed the Google AI Essentials Certificate on Coursera, authorized by Google. Gained fundamental knowledge of artificial intelligence concepts and applications.

Received the Office Administration Introduction Certificate from EAuCourse Online Learning. Covered foundational principles and practices of effective office administration.

Completed the Virtual Assistance Training Certificate from EAuCourse Online Learning. Acquired skills necessary for providing effective virtual administrative support.