WM

Open to opportunities

WENDY MCQUEEN

@wendymcqueen

Inside sales and customer service professional driving consultative revenue growth.

What I'm looking for

I seek a remote or hybrid sales role focused on consultative selling, pipeline growth, client retention, and measurable quota achievement.

I am an inside sales and customer service professional with extensive remote B2B and B2C experience, focused on consultative selling and client engagement. I consistently exceed monthly quotas and KPIs through disciplined pipeline management and high-volume outreach.

I have a strong track record placing clients into constructive financial plans and supporting account lifecycles using Salesforce CRM. I regularly run virtual presentations and client meetings via Microsoft Teams and Zoom to close deals and maintain relationships.

My background includes top-5% producer recognition, managing 85–150 daily outbound and inbound calls, and leveraging tools like Five9 and VOIP to maximize contact rates. I combine analytical skills and proficiency in Microsoft Excel with clear communication to resolve client issues and drive retention.

I hold a double B.A. from Alabama State University and bring a solution-oriented, customer-first ethos to every role. I'm motivated to join teams where I can contribute measurable revenue growth and deliver outstanding client outcomes.

Experience

Work history, roles, and key accomplishments

VT

Current

Inside Sales / Educational Consultant

Current

Mar 2024 - Present (2 years 1 month)

Handle 150 warm outbound and inbound calls daily to prospect consumers for remote tutoring services using a shared interactive AI whiteboard, implementing pipeline processes and consistently meeting monthly sales quotas.

Consultative Sales Outbound Calling Lead Qualification Salesforce CRM VoIP Microsoft Teams Pipeline Management Customer Engagement

CA

Inside Sales / Financial Consultant

Clear One Advantage

Sep 2021 - Jul 2023 (1 year 10 months)

Prospected ~100 daily calls to place high-credit-risk clients into constructive financial plans using Salesforce CRM and managed repayment inquiries, consistently exceeding monthly KPIs.

Consultative Sales Financial Counseling Salesforce CRM Outbound Calling Customer Support Problem Solving KPIs Client Onboarding

TR

Account Executive / Customer Engagement

Thomson Reuters

Feb 2020 - Nov 2020 (9 months)

Conducted 100% cold outreach and delivered virtual presentations to small-firm CEOs via Microsoft Teams to drive B2B sales and customer engagement.

B2B Sales Cold Calling Virtual Presentations Microsoft Teams Account Development Customer Engagement Sales Prospecting Negotiation

VT

Account Executive / Customer Engagement

VZC Asset Tracking

Sep 2018 - Oct 2019 (1 year 1 month)

Performed mid-market B2B sales with ~85 outbound calls daily and delivered virtual product presentations via Zoom to convert prospects into customers.

Mid Market Sales Outbound Calling Virtual Presentations Prospecting Account Management Customer Engagement Sales Closing

ND

Inside Sales / Financial Consultant

Nationwide Debt Direct

Aug 2016 - Mar 2018 (1 year 7 months)

Top 5% producer handling up to 100 outbound warm leads daily via Salesforce CRM, managing customer accounts and communications across voice, email, and text while consistently exceeding sales quotas.

Salesforce CRM Outbound Calling Account Management Customer Support Sales Performance Communication

Education

Degrees, certifications, and relevant coursework

AU

Alabama State University

Bachelor of Arts, General Studies

Graduated with a double Bachelor of Arts degree from Alabama State University.

Tech stack

Software and tools used professionally

Salesforce

Microsoft Teams

Objective

Remote

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