Andres Ochoa

I’m a Customer Service and Inside Sales professional with 8+ years of experience supporting clients, managing accounts, and driving customer satisfaction in fast-paced environments. I combine clear communication, conflict resolution, and relationship-building to keep customers engaged and supported.

I’ve consistently helped teams increase results through consultative selling, upselling, and consultative recommendations. In my most recent role, I managed 40+ customer accounts and stayed focused on proactive relationship management and customer support while achieving sales goals.

I’m skilled with CRM systems and sales support workflows, including Salesforce, data entry, schedule management, documentation, and follow-up to maintain accurate customer records. I also coordinate across sales, marketing, and support to resolve issues efficiently and improve the overall customer experience.

I’m bilingual in English and Spanish, and I’m comfortable handling high-volume inbound and outbound communications, intake, and remote collaboration tools like Microsoft Teams. I bring an onboarding mindset from training new team members on product knowledge, sales techniques, and CRM best practices.