Wendy Mays
@wendymays
Compassionate healthcare professional with extensive patient care experience.
What I'm looking for
I am a dedicated healthcare professional with a strong background in patient access and care. My experience as a Patient Access Intake Specialist at Deaconess Union County has honed my skills in efficiently registering patients, verifying insurance coverage, and maintaining confidentiality in compliance with HIPAA regulations. I pride myself on providing exceptional customer service, ensuring that every patient feels valued and supported during their healthcare journey.
Throughout my career, I have held various roles that have deepened my understanding of patient needs and the importance of compassionate care. From my time as a Medical Receptionist to my experience as a Direct Support Professional, I have consistently demonstrated my ability to manage high-pressure situations while maintaining a focus on patient well-being. I am passionate about making a positive impact in the lives of those I serve, and I am eager to bring my skills and dedication to a new opportunity.
Experience
Work history, roles, and key accomplishments
Patient Access Intake Specialist
Deaconess Union County IL
Jan 2025 - Present (6 months)
Efficiently registered and admitted patients, ensuring accurate and complete demographic information. Verified insurance coverage and obtained necessary authorizations for medical services.
Medical Receptionist
Dr Micheal J Cerney
Feb 2010 - Present (15 years 5 months)
Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls. Verified patient insurance information and collected co-pays and payments for services rendered.
Environmental Specialist
Union County Hospital
Jun 2009 - Present (16 years 1 month)
Performed routine cleaning and maintenance tasks in accordance with established protocols and safety guidelines. Utilized specialized equipment and chemicals to sanitize and disinfect various surfaces, ensuring a clean and safe environment.
Retail Sales Associate
Fashion Bug
Apr 2008 - Present (17 years 3 months)
Consistently exceeded monthly sales targets through effective product knowledge and customer engagement. Provided exceptional customer service, ensuring a positive shopping experience for all customers.
Sales Associate
Sallys Beauty Supplies
Mar 2008 - Present (17 years 4 months)
Assisted customers in selecting products that best fit their needs by providing detailed product information and demonstrations. Provided exceptional customer service, resolving inquiries and complaints promptly and to the satisfaction of the customer.
Personal Assistant/Caregiver
Dors
Jan 2008 - Present (17 years 6 months)
Assisted with daily activities such as bathing, dressing, grooming, and medication management. Provided personalized care and assistance to individuals with physical or cognitive disabilities.
Nanny
Mitzi Goddard
Oct 2006 - Present (18 years 9 months)
Provided attentive and nurturing care for children, ensuring their safety and well-being at all times. Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks.
Skate Guard
Ole Skate Barn
Jan 1998 - Present (27 years 6 months)
Prepared and served a variety of food items, including popcorn, hot dogs, nachos, pretzels, and beverages. Operated cash register to process customer orders and handle payments accurately.
Education
Degrees, certifications, and relevant coursework
Shawnee Community College
GED, General Education
Completed the General Educational Development (GED) program, demonstrating proficiency in core academic subjects. Developed foundational knowledge and skills essential for further education and career advancement.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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