Carri Patraca
@carripatraca
Compassionate patient-access and office management professional skilled in customer service and administrative operations.
United StatesWhat I'm looking for
I am a versatile and compassionate administrative professional with extensive experience in patient access, office management, and customer service across healthcare and retail environments. I have a strong record of maintaining confidentiality, improving client and patient service delivery, and streamlining office operations while using EMR systems, Microsoft Excel, and bookkeeping practices.
I bring hands-on experience scheduling and supporting patients, reconciling financial records, managing inventory, and providing direct care as a CNA and home health aide. I am organized, attentive, and eager to continue learning—recently completing a BA in Business Administration and certifications to strengthen my administrative and peer support capabilities.
Experience
Work history, roles, and key accomplishments
Patient Access Specialist
Crossroads Treatment Center
Apr 2025 - Present (5 months)
Manage incoming calls and patient inquiries, schedule/reschedule appointments across EMR systems, and deliver exemplary customer service to improve access and patient experience.
Office Manager
JB Tire
Oct 2019 - Apr 2022 (2 years 6 months)
Oversaw office operations including confidential personnel and financial records, reconciled accounts payable/receivable, and managed inventory and procurement to maintain operational continuity.
Customer Service Representative
Big Boys Detailing
Oct 2018 - Oct 2019 (1 year)
Provided high-quality customer service, resolved client concerns promptly, and advised customers using strong product knowledge to enhance satisfaction and retention.
Home Health Aide
Visiting Angels
Aug 2010 - Dec 2011 (1 year 4 months)
Assisted clients with activities of daily living, maintained safe home environments, and supported patient dignity through personal care and light housekeeping.
Certified Nursing Assistant
Falls Creek Living Center
May 2007 - Jul 2009 (2 years 2 months)
Delivered personal care, monitored vital signs, maintained sanitation and patient safety, and responded to call lights to support resident comfort and wellbeing.
Education
Degrees, certifications, and relevant coursework
Favor of the Upstate SC
Peer Support Training
2025 - 2025
Completed Peer Support Training with Favor of the Upstate in 2025.
SUSaylor University
HMR Certification
Completed HMR certification through Saylor University in May 2025.
SUStrayer University
Bachelor of Arts, Business Administration
Completed a Bachelor of Arts in Business Administration, finishing degree requirements in December 2024.
SUStrayer University
Associate of Arts, Business Administration
Completed an Associate of Arts in Business Administration, conferred December 2022.
Travelers Rest High School
High School
2004 - 2008
Attended secondary education at Travelers Rest High School from 2004 to 2008.
United Ministries
GED
2008 - 2008
Obtained GED through United Ministries in 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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