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@carripatraca
Compassionate patient-access and office management professional skilled in customer service and administrative operations.
I am a versatile and compassionate administrative professional with extensive experience in patient access, office management, and customer service across healthcare and retail environments. I have a strong record of maintaining confidentiality, improving client and patient service delivery, and streamlining office operations while using EMR systems, Microsoft Excel, and bookkeeping practices.
I bring hands-on experience scheduling and supporting patients, reconciling financial records, managing inventory, and providing direct care as a CNA and home health aide. I am organized, attentive, and eager to continue learning—recently completing a BA in Business Administration and certifications to strengthen my administrative and peer support capabilities.
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Work history, roles, and key accomplishments
Crossroads Treatment Center
Apr 2025 - Present (7 months)
Manage incoming calls and patient inquiries, schedule/reschedule appointments across EMR systems, and deliver exemplary customer service to improve access and patient experience.
JB Tire
Oct 2019 - Apr 2022 (2 years 6 months)
Oversaw office operations including confidential personnel and financial records, reconciled accounts payable/receivable, and managed inventory and procurement to maintain operational continuity.
Big Boys Detailing
Oct 2018 - Oct 2019 (1 year)
Provided high-quality customer service, resolved client concerns promptly, and advised customers using strong product knowledge to enhance satisfaction and retention.
Visiting Angels
Aug 2010 - Dec 2011 (1 year 4 months)
Assisted clients with activities of daily living, maintained safe home environments, and supported patient dignity through personal care and light housekeeping.
Falls Creek Living Center
May 2007 - Jul 2009 (2 years 2 months)
Delivered personal care, monitored vital signs, maintained sanitation and patient safety, and responded to call lights to support resident comfort and wellbeing.
Degrees, certifications, and relevant coursework
Peer Support Training
2025 - 2025
Completed Peer Support Training with Favor of the Upstate in 2025.
HMR Certification
Completed HMR certification through Saylor University in May 2025.
Bachelor of Arts, Business Administration
Completed a Bachelor of Arts in Business Administration, finishing degree requirements in December 2024.
Associate of Arts, Business Administration
Completed an Associate of Arts in Business Administration, conferred December 2022.
High School
2004 - 2008
Attended secondary education at Travelers Rest High School from 2004 to 2008.
GED
2008 - 2008
Obtained GED through United Ministries in 2008.
Software and tools used professionally
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