SHERMA KNIGHT
@shermaknight
I am a healthcare customer service and medical administration specialist.
United StatesWhat I'm looking for
I am a passionate healthcare professional who brings enthusiasm, education and hands-on experience in patient access and medical administration.
As a Patient Access/Admission Specialist at Cook Children's Hospital since 2022, I manage patient demographics, insurance verification, scheduling, and collections across Commercial, Managed Care, Medicare and Medicaid payers with knowledge of HMO, PPO, IPA and capitation processes.
I have performed patient access duties at Legacy Healthcare and supported complex care as a Personal Support Worker, documenting daily care, assisting interdisciplinary teams, and providing client coaching; earlier roles include shift management and food-prep supervision where I led teams and enforced SOPs.
I hold an Associate of Science in Health Administration Services, am certified in CPR/First Aid, trained on EHR, Microsoft Office and QuickBooks, and I am motivated to train others, improve processes, and contribute to patient-centered teams.
Experience
Work history, roles, and key accomplishments
Patient Access Specialist
Cook Children's Hospital
Jan 2022 - Present (3 years 7 months)
Managed patient registration and admission processes, accurately entering demographics and insurance data while coordinating scheduling and timely communication with patients and staff.
Patient Access Representative
Legacy Healthcare Service
Checked patients into the emergency department, collected and updated demographics and insurance information, and maintained accurate electronic health records while fostering a welcoming environment.
Prep Department
Harry Fresh Foods
Maintained sanitary prep areas, ensured product weights matched specifications using mathematical checks, and followed standard operating procedures to support production quality.
Personal Support Worker
It Takes a Village NW LLC
Provided daily support to a special needs child, including meal preparation, assistance with daily tasks, goal-oriented skill development, and documentation for the interdisciplinary care team.
Shift Manager
McDonald's
Managed shift staff and workflow, ensured break and lunch compliance, verified register deposits, maintained equipment, and delivered customer service in fast-paced conditions.
Education
Degrees, certifications, and relevant coursework
CUColorado Technical University
Associate of Science, Health Administration Services
Associate of Science in Health Administration Services with coursework focused on healthcare administration, medical terminology, and electronic health records.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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