Courtney Prellwitz
@courtneyprellwitz
Dedicated healthcare professional with over 5 years of experience.
United StatesWhat I'm looking for
I am a dedicated healthcare professional with over five years of experience in patient services, insurance verification, and healthcare coordination. My expertise lies in enhancing patient satisfaction, streamlining communication between patients and providers, and managing complex administrative tasks in fast-paced medical environments.
Throughout my career, I have consistently maintained high accuracy in updating patient records in EPIC, which has significantly reduced billing errors. I take pride in my ability to enhance patient satisfaction scores through prompt resolution of concerns and effective communication. My experience includes managing patient interactions, coordinating care referrals, and verifying insurance to ensure seamless healthcare delivery.
I am passionate about providing exceptional service and continuously seek to improve processes that enhance patient access to care. I believe that effective communication and a patient-centered approach are key to delivering quality healthcare.
Experience
Work history, roles, and key accomplishments
Patient Service Representative
Advocate Aurora Health
Oct 2020 - Jul 2025 (4 years 9 months)
Managed patient interactions, coordinated care referrals, and verified insurance to ensure seamless healthcare delivery. Maintained accurate and up-to-date patient records in EPIC, ensuring data integrity and compliance.
Member Service Representative II
Network Health
Dec 2018 - Sep 2020 (1 year 9 months)
Provided comprehensive member support, managed claims inquiries, and facilitated insurance documentation. Handled over 60 member interactions daily, providing information on claims, deductibles, and co-pays.
Member Service Representative II
Humana
Aug 2017 - Nov 2018 (1 year 3 months)
Delivered exceptional customer service to policyholders, resolving inquiries and explaining insurance policies. Managed high call volume, addressing policy, claim, and billing questions.
Office Assistant/Secretary and Receiving Dock
Camelot Paper
May 2016 - Jul 2017 (1 year 2 months)
Supported office and warehouse operations through administrative and logistical tasks. Managed office supplies and inventory, ensuring operational efficiency.
Inside Sales & Customer Service
Fastenal
Oct 2011 - Apr 2016 (4 years 6 months)
Built client relationships and managed sales activities through effective communication and product knowledge. Handled high inbound call volume, providing solutions and product information.
Education
Degrees, certifications, and relevant coursework
Shawano Community High School
High School Diploma, General Studies
2009 - 2009
Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future career paths.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Courtney?
You can contact Courtney and 90k+ other talented remote workers on Himalayas.
Message CourtneyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
