Tamara Gething
@tamaragething
Patient-focused medical administrative professional with 10+ years' healthcare experience.
United StatesWhat I'm looking for
I am a detail-oriented medical administrative professional with over a decade supporting clinical teams, high-volume contact centers, and front-desk operations. I prioritize patient safety, accurate documentation, and HIPAA-compliant practices in every role.
My experience spans patient scheduling, medication refill processing, insurance verification, medical billing, and EHR management across hospital systems, clinics, and remote call centers. I consistently handle high call volumes while maintaining accuracy and empathy.
I have trained new staff, supported clinical teams in-person and virtually, and managed crisis calls with appropriate escalation and judgment. Certifications in CNA, Medical Terminology, and Billing & Coding augment my practical skills.
I seek to bring organized administrative support, strong provider communication, and patient-centered service to a healthcare organization that values quality care and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Experience Associate
Conduent Business Services
Sep 2025 - Dec 2025 (3 months)
Managed inbound calls for life sciences and pharmaceutical programs, documenting patient information and processing medication applications while coordinating with providers to resolve patient needs and maintain compliance.
Customer Service Representative
L.L. Bean, Inc.
Oct 2024 - Jan 2025 (3 months)
Handled inbound customer calls for product inquiries and orders, processed payments and shipments, educated customers on policies and financial options, and delivered high-quality service in a fast-paced call center.
Member Service Representative
The County Federal Credit Union
Sep 2022 - Feb 2023 (5 months)
Assisted members with account inquiries, transfers, and loan payments while maintaining financial security compliance and providing technical support for online and mobile banking platforms.
Advanced Medical Support Assistant
Veterans Administration Health Care System
May 2016 - Feb 2021 (4 years 9 months)
Handled high-volume clinical contact center calls (avg. 130/shift), verified patient eligibility, scheduled appointments across six facilities, processed medication refills, reported critical results, and managed crisis calls with appropriate escalation.
Patient Access Representative
Generations Family Health Center
Apr 2014 - Feb 2015 (10 months)
Served as front desk representative in a high-volume clinic, scheduled appointments, verified insurance eligibility, facilitated medical records requests, posted charges, and collected patient payments while maintaining accurate documentation.
Homemaker / PCA
Day Kimball Homemakers
Jun 2010 - Jul 2013 (3 years 1 month)
Provided in-home personal care and medication reminders, assisted clients with transportation to medical appointments, and supported activities of daily living while ensuring client safety.
Education
Degrees, certifications, and relevant coursework
Hull High School
High School Diploma, General Education
High School Diploma from Hull High School.
Quinebaug Valley Community College
Certificate, Health Sciences / Medical Administrative Support
Completed certification programs in medical billing & coding, medical office procedures, medical terminology, and Certified Nursing Assistant training.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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