Open to opportunities

Tamara Gething

@tamaragething

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Patient-focused medical administrative professional with 10+ years' healthcare experience.

United States

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What I'm looking for

I want a patient-centered healthcare role where I apply scheduling, billing, and EHR skills, support providers, handle high-volume calls, and grow through added responsibilities in a collaborative, compliant environment.

I am a detail-oriented medical administrative professional with over a decade supporting clinical teams, high-volume contact centers, and front-desk operations. I prioritize patient safety, accurate documentation, and HIPAA-compliant practices in every role.

My experience spans patient scheduling, medication refill processing, insurance verification, medical billing, and EHR management across hospital systems, clinics, and remote call centers. I consistently handle high call volumes while maintaining accuracy and empathy.

I have trained new staff, supported clinical teams in-person and virtually, and managed crisis calls with appropriate escalation and judgment. Certifications in CNA, Medical Terminology, and Billing & Coding augment my practical skills.

I seek to bring organized administrative support, strong provider communication, and patient-centered service to a healthcare organization that values quality care and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Experience Associate

Conduent Business Services

Sep 2025 - Dec 2025 (3 months)

Managed inbound calls for life sciences and pharmaceutical programs, documenting patient information and processing medication applications while coordinating with providers to resolve patient needs and maintain compliance.

Patient Intake Call Center Operations Documentation & Compliance EHR Data Entry

Customer Service Representative

L.L. Bean, Inc.

Oct 2024 - Jan 2025 (3 months)

Handled inbound customer calls for product inquiries and orders, processed payments and shipments, educated customers on policies and financial options, and delivered high-quality service in a fast-paced call center.

Customer Service Order Processing Payments Call Center Operations CRM

Member Service Representative

The County Federal Credit Union

Sep 2022 - Feb 2023 (5 months)

Assisted members with account inquiries, transfers, and loan payments while maintaining financial security compliance and providing technical support for online and mobile banking platforms.

Retail Banking Account Management Online Mobile Banking Support & Compliance Payments Customer Support Data Entry

Advanced Medical Support Assistant

Veterans Administration Health Care System

May 2016 - Feb 2021 (4 years 9 months)

Handled high-volume clinical contact center calls (avg. 130/shift), verified patient eligibility, scheduled appointments across six facilities, processed medication refills, reported critical results, and managed crisis calls with appropriate escalation.

Patient Scheduling Eligibility Verification Crisis Management Training EHR

Patient Access Representative

Generations Family Health Center

Apr 2014 - Feb 2015 (10 months)

Served as front desk representative in a high-volume clinic, scheduled appointments, verified insurance eligibility, facilitated medical records requests, posted charges, and collected patient payments while maintaining accurate documentation.

Patient Scheduling Insurance Verification Medical Records Front Desk Operations Data Entry

Homemaker / PCA

Day Kimball Homemakers

Jun 2010 - Jul 2013 (3 years 1 month)

Provided in-home personal care and medication reminders, assisted clients with transportation to medical appointments, and supported activities of daily living while ensuring client safety.

Personal assistance Transportation Of Clients Patient Safety Communication Documentation

Education

Degrees, certifications, and relevant coursework

Hull High School

High School Diploma, General Education

High School Diploma from Hull High School.

Quinebaug Valley Community College

Certificate, Health Sciences / Medical Administrative Support

Completed certification programs in medical billing & coding, medical office procedures, medical terminology, and Certified Nursing Assistant training.