ZARIA User

Assisted clients in finding suitable therapists for mental health support and provided detailed information on services, insurance coverage, and appointment options. Coordinated client-therapist appointments, managed intake procedures, and maintained accurate, confidential client records in compliance with industry regulations.

Managed daily client calls and inquiries, coordinating with clients for housing updates and meticulously reviewing files. Updated Microsoft Excel data and delivered exceptional customer support, efficiently scheduling client appointments and resolving client issues effectively.

Supervised daily operations of medical records management, ensuring accuracy, accessibility, and HIPAA compliance. Maintained confidentiality and security of medical records, managed requests for timely release of information, and implemented organizational systems to enhance document tracking.

Managed cash register for diverse transactions with high accuracy and provided customer assistance, facilitating purchases and promoting loyalty programs. Maintained front-end merchandise organization and replenishment, operating the cash register proficiently for various transaction types.

Input patient demographics, insurance information, and medical records into EHR systems accurately, organizing both digital and paper records in adherence to HIPAA regulations. Checked intake forms for accuracy, rectifying discrepancies, and worked closely with clinical and administrative teams to facilitate prompt access to patient data.

Completed a Bachelor's degree in Healthcare Administration. Gained comprehensive knowledge of healthcare systems, administration, and relevant regulations.

Obtained a high school diploma, building foundational academic skills. Engaged in various learning experiences to prepare for higher education.