Open to opportunities

Brittney McGhee

@brittneymcghee

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Compassionate medical records and patient access specialist focused on accurate care.

United States

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What I'm looking for

I seek a patient-centered healthcare role focused on accurate medical records, patient access, and front-desk responsibilities within a collaborative team that values empathy, efficiency, and professional growth.

I am a compassionate medical professional with strong experience in medical records management, patient access, and front-desk operations, delivering accurate documentation and empathetic patient support in hospital and outpatient settings.

Throughout roles at Lifeboat Medical Associates, St. Francis Hospital, Anthem Inc., and Hamilton House, I consistently verified insurance eligibility, processed admissions paperwork, organized and audited charts, and supported patient triage and billing tasks while maintaining strict attention to detail and HIPAA compliance.

I bring reliable communication, problem-solving, cash-management, and clinical support skills, and I am committed to creating a comfortable patient experience, meeting deadlines, and contributing to team efficiency in fast-paced healthcare environments.

Experience

Work history, roles, and key accomplishments

Front Desk / Medical Records Custodian

Lifeboat Medical Associates

Apr 2023 - Apr 2024 (1 year)

Managed patient records and front-desk operations, ensuring charts were organized, audited, and transmitted to other facilities while verifying insurance eligibility and processing payments to maintain timely admissions and continuity of care.

Medical Records Management Patient Registration Data Entry Insurance Verification Cash Handling Medical Terminology

Patient Access Representative

St. Francis Hospital

Jul 2022 - Apr 2023 (9 months)

Served as patient access representative for ED and Labor & Delivery, greeting patients, verifying insurance eligibility, collecting payments, and reviewing charts to ensure accuracy and timely registration.

Patient Registration Insurance Verification Customer Service

Healthcare Customer Service Specialist

Anthem Inc.

Oct 2019 - Aug 2020 (10 months)

Resolved policyholder complaints, recommended products based on needs analysis, processed documents for imaging, and supported team goals to improve customer satisfaction and operational accuracy.

Customer Service Policy Analysis & Compliance Cross Functional Communication

Clinical Nursing Assistant

Hamilton House

Aug 2013 - May 2014 (9 months)

Provided direct resident care including mobility assistance, hygiene, vital checks, medication administration per care plans, and routine monitoring to ensure safety and comfort.

Patient Care Patient Safety

Birthday Party Hostess

Chuck E. Cheese's

Aug 2013 - Oct 2013 (2 months)

Organized and hosted birthday events, maintained cash accountability, served food, ensured guest satisfaction, and sanitized play areas to deliver a safe, entertaining experience.

Event Hosting Cash Handling Customer Service Food Service Time Management Child Supervision