Jael Israel

I’m a highly motivated, compassionate, and reliable customer-oriented professional with 9 years of experience supporting people in fast-paced service environments. I currently work as an Outpatient Access Representative, where my focus is making sure every patient’s visit starts smoothly.

In my role, I schedule, reschedule, and cancel appointments while registering patients and updating demographic and insurance information in the electronic medical record system. I verify insurance coverage, obtain authorizations when needed, and ensure required details are accurate, all while answering inbound calls and resolving scheduling or access issues.

Before this, I worked as a Direct Support Professional providing direct care for individuals with intellectual and developmental disabilities, including personal care, health monitoring, and daily documentation. I also have customer-facing experience as a Cashier, balancing drawers and supporting customers while maintaining a clean, organized workstation.