Amanda Kinney

Provided excellent customer service and communication skills to patients and their families. Managed patient registration and scheduling for a busy medical office. Handled a high volume of incoming calls and inquiries in a professional manner.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Maintained electronic medical records and ensured compliance with HIPAA regulations. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Provided high quality service to patients in fast paced, high call volume office. Performed opening and closing duties along with monetary transactions for patient visits. Verified prior authorizations with insurance to schedule diagnostic testing or prior to surgical procedures.

Registered patients to ensure complete and accurate OSF medical records. Verified patient demographics including insurance coverage, responsible guarantor, and registration precision. Reviewed and corrected claim errors to facilitate smooth processing.

Managed multiple media platforms to engage community members. Amplified inventory and customized beauty products for purchase and in clinic use. Provided efficiency to high volume calls and assisted with scheduling office visits.

Focused on foundational coursework across various disciplines, building a broad knowledge base. Developed essential academic skills in preparation for further studies or career entry.