Wendi V
@wendiv
Customer service professional driving satisfaction, compliance, and training.
United StatesWhat I'm looking for
I am a results-driven Customer Service Representative with over five years of experience across healthcare, debt relief, and insurance environments. I specialize in conflict resolution, active listening, and onboarding new hires to build high-performing teams.
Throughout my career I have consistently been recognized as a top performer, including four consecutive months and four consecutive years of top-performer awards, by delivering effective solutions via phone and email and maintaining strong customer engagement. I have experience explaining benefits, managing account concerns, and ensuring access to essential services.
I bring practical regulatory compliance knowledge and the ability to analyze customer data and feedback to optimize service delivery. I have worked cross-functionally to improve operational efficiency and achieved measurable improvements in customer satisfaction and retention.
I am seeking opportunities where I can apply my communication, training, and data-analysis strengths to enhance customer experiences and support organizational success.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Alorica
Nov 2025 - Present (3 months)
Assist customers with prescription coverage, create overrides to ensure medication access, and provide high-quality customer support focused on satisfaction and compliance.
Customer Service Representative
National Debt Relief
Aug 2025 - Oct 2025 (2 months)
Guided clients through debt reduction and account management, resolving account-related concerns through clear communication and client education.
Customer Service Representative
American Customer Care
Mar 2022 - Aug 2025 (3 years 5 months)
Delivered phone and email support, resolved conflicts through multitasking and active listening, trained new hires and achieved top-performer status for four consecutive months.
Customer Service Agent
McNeil, Inc.
Jan 2021 - Mar 2022 (1 year 2 months)
Explained services and amenities for a nursing facility, represented the company with strong communication skills, and promoted customer loyalty and profitability.
Customer Service Representative
Humana
Jun 2017 - Mar 2021 (3 years 9 months)
Managed incoming customer calls, provided plan information and solutions, and earned recognition as a top performer for four consecutive years.
Special Education Teacher
Raul Ysaguirre School for Success
Jun 2016 - Jun 2017 (1 year)
Developed compliant lesson plans and presentations for special education students while adhering to regulatory and educational standards.
Education
Degrees, certifications, and relevant coursework
Parkview High School
High School Diploma, General Studies
Completed a High School Diploma at Parkview High School.
Lamar State College Port Arthur
Associate of Arts, Academic Studies
Completed an Associate's Degree in Academic Studies at Lamar State College Port Arthur.
University of Houston–Victoria
Bachelor of Science, Psychology
Earned a Bachelor's degree in Psychology from the University of Houston–Victoria.
Availability
Location
United StatesAuthorized to work in
Job categories
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