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AW@ailicewonderland
Customer Service Representative with over 6 years of experience.
United StatesAs a dedicated Customer Service Representative with over six years of experience, I excel in customer-facing roles where clear communication and problem-solving are paramount. My journey has equipped me with the skills to efficiently resolve inquiries and maintain high customer satisfaction, particularly through my expertise in Salesforce CRM.
Currently, I serve as a Customer Service Advocate at Centene Corporation, where I conduct outbound calls to assist members with their health plan inquiries. My role requires me to perform HIPAA verifications and ensure compliance with healthcare privacy standards, all while communicating effectively about health insurance plans. My previous experiences, including roles at Geico and Republic Services, have honed my ability to manage customer concerns with empathy and professionalism, ensuring a positive experience for every client.
I am passionate about leveraging my skills in a dynamic customer service position, where I can continue to contribute to customer satisfaction and operational efficiency. My commitment to maintaining professionalism in fast-paced environments has been a key factor in my success.
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Work history, roles, and key accomplishments
Centene Corporation
Aug 2023 - Present (2 years 3 months)
Conduct outbound calls to assist members with doctor appointments and health plan inquiries. Utilize Salesforce CRM to manage member interactions and maintain accurate records while ensuring compliance with healthcare privacy standards.
Geico
Mar 2023 - Aug 2023 (5 months)
Managed customer concerns with professionalism and empathy, ensuring high satisfaction. Used Salesforce and CRM platforms to track claims and communications while composing professional correspondence for clear client interactions.
Republic Services
May 2021 - May 2023 (2 years)
Resolved customer issues efficiently while managing a high volume of calls. Utilized Salesforce CRM to document and monitor service requests, maintaining accuracy while multitasking across multiple systems.
Citizens Bank
Aug 2020 - Sep 2021 (1 year 1 month)
Handled financial transactions with precision while delivering top-tier customer service. Promoted relevant banking products based on customer needs and maintained a friendly demeanor to enhance customer experience.
Childtime Preschool
Sep 2017 - Aug 2020 (2 years 11 months)
Designed and delivered creative, age-appropriate curriculum to support student growth. Created a nurturing classroom environment, fostering emotional and social development while communicating regularly with parents.
Gold Academy
Nov 2019 - Jun 2020 (7 months)
Supported classroom instruction with tailored lesson plans and collaborated with educators to improve learning strategies and student engagement.
Degrees, certifications, and relevant coursework
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