Saadat Ismail

I am a customer service professional with extensive experience supporting clients across healthcare, insurance, and banking environments. I consistently apply strong oral and written communication, active listening, and analytical problem-solving to resolve issues and improve satisfaction.

At Ameripro Healthcare Group, I respond to customer requests for products and services, collaborate with sales and management to develop solutions, and address service-delivery issues revealed by reports. I proactively adapt to change and work with teams to exceed client satisfaction targets.

Previously at Aetna, I followed up on resolved issues, maintained up-to-date product knowledge, promoted operational best practices, and implemented customer service training processes that increased efficiency. At Citigroup, I processed transactions accurately, educated customers about services, and trained new personnel.

I am driven to build loyalty through customized solutions and measurable improvements in client experience, and I bring a track record of mentoring, cross-team coordination, and consistent service delivery.