Wella M

Provided provider support for Anthem, a healthcare account, assisting healthcare providers with their inquiries. Ensured accurate and timely resolution of issues to maintain strong provider relationships.

Worked as a Prior Authorization specialist for a healthcare account, handling non-voice communications. Processed prior authorization requests and ensured compliance with healthcare regulations.

Provided non-voice chat support for two major accounts, JP Morgan and Coinbase, assisting customers with their inquiries and resolving issues efficiently. Managed multiple chat conversations simultaneously while maintaining high service standards.

Worked as a seasonal sales representative for T-Mobile, focusing on a blended account that involved both sales and customer support. Achieved sales targets and provided product information to customers.

Provided customer service for the food delivery platform DoorDash, addressing inquiries and resolving issues to ensure customer satisfaction. Managed a blended account, handling both inbound and outbound communications.