Elizabeth Pahayahay
@elizabethpahayahay
Customer service professional skilled in voice, chat, email, and outbound support.
PhilippinesWhat I'm looking for
I am a highly motivated customer service representative with multi-channel experience across voice, chat, email, and outbound calls, supporting telecommunications, financial, and healthcare accounts. I have consistently maintained high-quality service scores, adhered to compliance requirements such as HIPAA, and resolved complex issues by coordinating with internal teams.
I have worked in U.S.-based healthcare support, telecommunication chat support, and financial account servicing, handling billing, enrollment, eligibility, troubleshooting, and follow-up verifications. I bring strong communication, problem-solving, multitasking, and technical literacy skills to contribute to company goals and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Wipro Philippines
Sep 2025 - Present (6 months)
Handled inbound voice support for U.S. healthcare insurance inquiries, assisted members with billing, enrollment, and coverage questions, and maintained high-quality scores and HIPAA compliance.
Customer Service Representative
Alldigitech
Jan 2025 - Sep 2025 (8 months)
Provided voice support to U.S.-based healthcare clients, guided patients on insurance eligibility and appointment bookings, and ensured accurate information and customer satisfaction.
Customer Service Representative
Alorica
Jul 2024 - Oct 2024 (3 months)
Assisted customers via chat on internet, mobile, and account issues, processed service requests and troubleshooting steps, and achieved high efficiency handling multiple chat interactions.
Customer Service Representative
Inspiro Relia Inc.
Apr 2022 - Feb 2024 (1 year 10 months)
Managed chat, email, and outbound calls for a financial services client, performed follow-ups and verifications, and ensured accuracy and compliance in financial account handling.
Education
Degrees, certifications, and relevant coursework
National University
Bachelor of Science in Architecture, Architecture
2021 - 2024
Completed coursework in the Bachelor of Science in Architecture program from September 2021 to March 2024.
Dr. Carlos S. Lanting College - Senior High School
Senior High School Diploma, Information and Communication Technology
2018 - 2020
Completed Senior High School in the Information and Communication Technology strand from 2018 to 2020.
Ernesto Rondon High School
High School Diploma, General Secondary Education
2014 - 2018
Attended high school from 2014 to 2018.
Project 6 Elementary School
Elementary School Diploma, Elementary Education
2007 - 2013
Completed elementary education at Project 6 Elementary School from 2007 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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