I’m looking for a stable role where I can apply my customer service and remote support experience to deliver excellent customer experiences. I value clear communication, organized workflows, and a supportive team, and I’m especially interested in remote roles focused on customer engagement, social media support, or administrative tasks.
NULooking for a job
Neci User
@necijabon
Experienced Customer Service and Social Media Support professional focused on engagement, efficiency, and satisfaction.
PhilippinesWhat I'm looking for
I have over five years of experience in customer service and remote support, working in BPO, social media, and online communities. I’ve handled customer inquiries, resolved issues, managed inboxes, and maintained high customer satisfaction in fast-paced environments.
I’ve also worked as a chat moderator and social media account manager, where I scheduled content, engaged followers, promoted offers, and helped grow active communities on platforms like TikTok and Telegram. I’m comfortable multitasking, upselling, and tracking performance to improve results.
I enjoy roles focused on customer experience, digital engagement, and remote operations. I’m detail-oriented, reliable, and motivated to support teams and brands that value clear communication and consistency.
Experience
Work history, roles, and key accomplishments
UP
Social Media Manager- TikTok & Telegram
Upwork
Apr 2025 - Jun 2025 (2 months)
I manage TikTok and Telegram by creating and scheduling content, engaging with followers, and tracking performance. I stay on top of trends, handle daily posts, reply to messages, and keep the community active and growing.
ALProvided customer support by addressing inquiries and resolving issues to ensure satisfaction and foster positive client relationships across voice and digital channels.
FR
Chat Moderator
Freelance
Aug 2020 - Jun 2022 (1 year 10 months)
Planned content promotions with creators, managed subscriber messages and comments, promoted content packages, and resolved payment and satisfaction issues for platform users.
TALabeled and organized objects in images and videos to support development of self-driving technology, ensuring high-quality annotations and dataset consistency.
IQCustomer Service Representative
iQor
Oct 2014 - Jun 2015 (8 months)
Managed inbound calls to assist customers with account concerns, troubleshoot technical issues, and process service requests to maintain high-quality support and retention.
MC
Brgy. Secretary
Municipality of Calubian
Mar 2011 - Jun 2012 (1 year 3 months)
Managed barangay records and documentation, supported municipal correspondence, and assisted in implementing community programs under the Barangay Captain’s direction.
Education
Degrees, certifications, and relevant coursework
NU
Naval State University
Bachelor of Science in Tourism Management, Tourism Management
Undergraduate coursework in Tourism Management toward a Bachelor of Science in Tourism Management at Naval State University.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
10k-100k USD
Social media
Job categories
Social Media Marketing ManagerCustomer Service RepresentativeModeratorContent ModeratorData AnnotatorCustomer Support SpecialistAdministrative Assistantclient supportCommunityCustomer Support RepresentativeCustomer Care RepresentativeCustomer Service AgentCustomer Service AssociateCustomer Service Specialist
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