ASArian Kenjie Son
@ariankenjieson
Customer Success Specialist with strong communication and problem-solving skills.
PhilippinesWhat I'm looking for
I am a dedicated Customer Success Specialist with over five years of experience in the BPO industry. My journey has equipped me with exceptional communication, problem-solving, and customer service skills, allowing me to thrive in fast-paced environments. I am committed to delivering top-tier service while adapting to evolving challenges, ensuring that customer needs are met with precision and care.
Throughout my career, I have excelled in various roles, including Customer Service Representative and Chat Support Specialist, where I managed multiple accounts and provided support through various channels. My customer-first mindset and ability to collaborate effectively with teams have been key to my success. Outside of work, I am an active member of a marching band, which has helped me develop teamwork, discipline, and leadership skills. I am always eager to grow and embrace new opportunities to enhance both my professional and personal abilities.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
TaskUs
Jan 2022 - Present (3 years 6 months)
Handled customer support for a UK-based food delivery company, assisting with both rush and advanced orders. Managed pending tasks through email and chat, ensuring timely resolutions and maintaining a high level of customer satisfaction.
Customer Service Representative
Alorica
Mar 2021 - Present (4 years 4 months)
Worked as a Customer Service Representative at Alorica, specializing in handling mobile accounts. Assisted customers with account management, pre-orders, and purchasing through phone support, ensuring a smooth and efficient experience while addressing inquiries and resolving issues.
Customer Advocate Specialist
Concentrix
Nov 2019 - Present (5 years 8 months)
Managed multiple US-based accounts through phone, chat, and email. Most recently, handled a healthcare account, overseeing claims, coverage inquiries, and the data entry of member information, ensuring accuracy and timely processing.
Education
Degrees, certifications, and relevant coursework
Informatics
Vocational Training Certificate, Contact Center Operations
Completed vocational training focused on contact center operations, gaining essential skills for customer service roles. This program prepared me for effective communication and support in a professional contact center environment.
Maximino Hizon Elem. School
Elementary School Certificate, General Studies
Completed elementary education at Maximino Hizon Elementary School. Acquired foundational knowledge and skills across various subjects.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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