Wahyono Sulistiyo

Develop and execute sales plans to grow wholesale revenue, identify new retailers, and maintain key accounts. Coordinate with internal teams to ensure order fulfillment and forecast sales demand.

Generate and qualify leads for property sales or rentals, promote listings through various channels, and manage client relationships. Coordinate documentation and handover processes while monitoring market trends.

Directed a team of 6 Technology Specialists managing OSS, NMS, videowall systems, and IAM platforms. Administered budgets and schedules, maintained 24/7 service resolution with 99% success rate, and conducted access control audits.

Managed a team of NOC support technicians ensuring 24/7 network monitoring and infrastructure reliability. Developed SOPs for incident response and analyzed network performance data for optimizations.

Supervised NOC Support Analysts in monitoring core infrastructure and deploying proactive troubleshooting tools. Handled cross-functional escalations to minimize downtime and improve incident response.

Monitored network performance, responded to system alerts, and maintained accurate incident log documentation.

Conducted fraud investigations using detection tools and collaborated with legal entities to reduce financial exposure.

Handled customer inquiries and managed customer support operations across multiple service channels.

Completed OSS & UNMS Advanced Training at ZTE University, China, in 2013.

Completed the MNC Middle Management Development Program at WinMark 2020 Association in 2007.

Completed Transformational Leadership Training at ValueConsult in 2006.

Pursued a Bachelor's in Information Systems at STMIK MH Thamrin, Indonesia, from 2005 to 2006.

Completed CDMA2000 Network Planning training at Qualcomm in 2003.

Completed Basic Transmission Training at PT Komselindo in 2001.

Completed a Diploma in Banking Management at STIE Perbanas, Indonesia, from 1989 to 1994.