André Syah Fahmi

Lead presales and product responsibilities for enterprise IT solutions, with a primary focus on IT Asset Management, CMDB, infrastructure visibility, and observability. Responsible for translating customer requirements into practical solution designs, technical proposals, product demonstrations, POC plans, and commercially viable implementation approaches.

Own end-to-end presales activities inclu

Joined the IT Production Availability unit under IT Production & Infrastructure Management after previously supporting Dynatrace and Elastic implementation as an external consultant. Focused on production incident management for Critical and High banking applications by combining incident coordination, observability analysis, cross-functional communication, and structured post-incident improvement

Promoted into a Technical Consultant Lead role to supervise delivery and maintenance activities for enterprise observability and security solutions. Managed a small technical team while continuing to act as an escalation point for customer issues and technical delivery quality.

Key responsibilities and contributions:
• Supervised 3 technical engineers handling observability and security solution

Worked as an end-to-end Technical Consultant for observability and security solutions across BFSI and manufacturing customers. Handled the full project lifecycle from presales support and RFP response to implementation, UAT, training, documentation, troubleshooting, handover, and post-sales maintenance.

Built hands-on experience across enterprise monitoring, application performance monitoring, ne

Completed an internship at the Direktorat Sistem dan Teknologi Informasi / DSTI ITB, rotating across Helpdesk, Public Internet Access, and Technical Support functions. Supported lecturers, students, and administrative staff with day-to-day IT operations, endpoint troubleshooting, public access services, and basic network support.

Key responsibilities and contributions:
• Handled helpdesk requests