Open to opportunities

Daniel Tonywan

@danieltonywan

Message

I lead network security operations, delivering resilient enterprise infrastructure and proactive threat defense.

Indonesia

Message

What I'm looking for

I’m looking to lead network and security operations—owning firewall/SD-WAN outcomes, ensuring SLA compliance, and partnering with GRC and stakeholders to harden environments and respond proactively to emerging threats.

I’m a network and network security professional with 14 years of experience focused on the operation, maintenance, and implementation of enterprise network and security infrastructure. I bridge technical execution with executive-level security governance to mitigate emerging threats and strengthen organizational resilience.

In recent roles, I’ve managed and delivered firewall and security solutions as a Solution Manager, and previously led network and network security operations as a Network and Security Dept. Head. I’ve overseen multi-vendor security stacks and supported incident escalations and SLA compliance, while partnering with GRC teams to remediate audit findings and improve security posture.

I bring deep SME expertise across Next-Gen Firewalls, SD-WAN, secure remote access, proxy/web traffic security, endpoint detection and response (EDR), and email security gateways. I’m also CISSP-certified, and I’m motivated by proactive advisory work—training, technical guidance, and architecture planning—to help customers maximize value and reduce risk.

Experience

Work history, roles, and key accomplishments

Current

Solution Manager

Current

Ruijie Networks Indonesia

Sep 2025 - Present (10 months)

Managed, advanced, and delivered Ruijie firewall solutions, including customer support, incident ownership, and service reporting. Coordinated software/hardware issue follow-ups with the R&D department.

Firewalls Technical Advisory

Technical Solution Consultant

Zoho Technologies Indonesia

Feb 2025 - Sep 2025 (7 months)

Provided technical consultation and product support for ManageEngine solutions across operations, security, help desk, desktops, and networks. Conducted demos, workshops, and training, and collaborated with partners to deliver solutions.

ManageEngine Technical Pre Sales Product Demonstrations Technical Troubleshooting Collaboration

Network and Security Dept. Head

MMSGI

Mar 2024 - Feb 2025 (11 months)

Led the company’s network and network security operations team and drove infrastructure planning and improvement initiatives. Supported GRC activities and managed IT audit remediation and action plan tracking.

Infrastructure Planning GRC Audit Remediation

Technical Account Manager

Fortinet

Jun 2022 - Mar 2024 (1 year 9 months)

Served as the primary technical contact for Fortinet premium customers, providing trusted technical advisory and proactive support to maximize satisfaction. Managed incident handling and escalations, delivered product training, and identified commercial opportunities within the client portfolio.

Technical Account Management Technical Advisory Incident Management Customer Escalation Proactive Service Product Training Customer Satisfaction Client Relationship Management

Technical Account Manager

Kaspersky Labs

Oct 2021 - Jun 2022 (8 months)

Managed relationships and technical escalation for corporate customers, ensuring service agreement obligations and best-in-class communication between customers and technical support. Provided Level 3 technical support, designed remote/on-site solutions, and supported documentation and knowledge transfer.

Level 3 Technical Support Technical Escalation Knowledge transfer

Lead Consultant, IT Security

NCS Pte Ltd

Dec 2015 - May 2021 (5 years 5 months)

Responsible for network security operations including configuration management, incident/change management, capacity and performance management, and project support. Managed the lifecycle of security assets to maintain SLA compliance and support security migrations through CAB.

Network Security Operations Configuration Management Incident Management Change Management capacity management Provisioning SLA Change Advisory Board (CAB)Threat Intelligence Policy Tuning

Network Security Engineer

Mindwave Solution Pte Ltd

Nov 2014 - Oct 2015 (11 months)

Supported operations for a government cloud and a university project as a network security engineer. Managed security provisioning, performed network troubleshooting in staging/production, and maintained technical documentation and diagrams.

Provisioning Network Troubleshooting Technical Documentation Configuration Change Records

Datacomm Engineer

Huawei

Dec 2011 - Dec 2012 (1 year)

Implemented and maintained customer networks using Huawei and Cisco technologies across radio access and core network segments. Performed commissioning, integration, troubleshooting, and fault analysis for high-capacity routers and switches.

Maintaining Networks Huawei Technologies RAN Integration Core Network Commissioning Router and Switch Integration Network Troubleshooting

System Engineer

Dimension Data Indonesia

Nov 2010 - Nov 2011 (1 year)

Worked on a managed service maintenance project focused on implementation, configuration, and troubleshooting of Cisco data center network devices. Provided on-site support, maintained troubleshooting and escalation coordination with Cisco TAC, and documented changes and issues.

Cisco Networking Data Center Networking System Integration On Site Network Troubleshooting Cisco TAC Escalation Coordination Change and Problem Documentation

Junior Network Engineer

Visionet Internasional

Sep 2009 - Oct 2010 (1 year 1 month)

Performed first-level onsite support for Cisco-based customer networks, including network maintenance and fault handling. Managed fault calls and documented changes and technical issues for client accounts.

Onsite Support Network maintenance Fault Management