Open to opportunities

Daru Sasongkodjati

@darusasongkodjati

Message

I lead partnership sales, subscriber retention, and customer operations in pay TV.

Indonesia

Message

What I'm looking for

I'm looking to contribute my sales, customer care, subscriber management, and operational experience in the multimedia and telecommunication industry, particularly in a retail sales department head role where I can lead teams and improve results.

I've spent more than 20 years in Indonesia's pay TV and internet industry, leading partnership sales, churn management, subscriber operations, and customer care.

At PT. MNC Skyvision INDOVISION, I lead Partnership Sales, driving sales closing, monitoring purchase orders by branch and region, and coaching field sales coordinators.

Previously, I led Churn Management (Rejoin) and achieved the best rejoin performance in Jabodetabek. I also headed MNC Shop, where the team achieved monthly targets of 15–20 billion rupiahs and maintained abandonment below 3%.

At OKEVISION and First Media, I managed subscriber activation, call centers, walk-in centers, corporate accounts, retention programs, and customer complaints. I've supported more than 20 corporate projects, helped maintain over 2,000,000 subscribers, and bring experience across sales, customer care, technical operations, and banking.

Experience

Work history, roles, and key accomplishments

Current

Head of Partnership Sales

Current

PT. MNC Skyvision Indovision

Jun 2020 - Present (6 years 3 months)

Ensured sales closing, coached and briefed low-performing sales field coordinators, and monitored purchase orders by branch and region to achieve goals.

Sales Management Coaching Performance Monitoring Purchase Order Management

Department Head of Churn Management

PT. MNC Skyvision Indovision

Oct 2014 - Jun 2020 (5 years 8 months)

Managed rejoin initiatives for disconnected customers, coached low-performing technicians, and monitored installation, troubleshooting, rejoin, customer care, and sales activities.

Churn Management Re Engagement Strategies Performance Monitoring

Department Head of MNC Shop

PT. MNC Skyvision Indovision

Apr 2013 - Sep 2014 (1 year 5 months)

Monitored order taking, upsold to existing customers, managed sales targets, and monitored incoming calls, achieving monthly targets of 15-20 billion rupiahs and abandonment below 3%.

Sales Management Upselling

Subscriber Management Department Head

PT. Nusantara Vision Okevision

May 2008 - Apr 2013 (4 years 11 months)

Managed subscriber applications, installation scheduling, permanent activation authorization, call center and walk-in center operations, and retention of disconnecting subscribers, maintaining over 2 million subscribers since launch.

Subscriber Management Call Center Management Retention

Customer Care of Corporate Account Manager

PT. First Media Tbk.

Jan 2002 - Dec 2007 (5 years 11 months)

Investigated and responded to corporate inquiries and complaints, managed KPIs, handled inbound/outbound calls and outage reports, and maintained corporate customer data, achieving over 20 projects and database updates for over 100 subscribers.

Corporate Account Management KPI Management Data Management

Customer Care Manager of Single Family Home

PT. First Media Tbk.

Jan 1998 - Dec 2002 (4 years 11 months)

Managed disconnection requests, welcome calls, retention programs, and inbound/outbound calls and outage reports, reducing subscriber complaints and upgrading network in potential problem areas.

Retention Complaint Management

Marketing Officer

PT. Bank Danamon Indonesia Tbk.

Jan 1996 - Dec 1997 (1 year 11 months)

Handled customer funding and lending (KUK), achieving over 1.5 billion in lending from cooperatives and over 500 million in funding from private schools.

Marketing Lending Relationship Management