Open to opportunities

Aldwi Mandak

@aldwimandak

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Operations & Management | Business Scaling & Data-Driven Operations | BPO | Agent Chatter

Indonesia

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What I'm looking for

I’m looking for a role where I can run data-driven operations—building workflows, KPIs, and dashboards, leading market validation, and strengthening teams to scale confidently in early-stage or fast-growth settings.

I currently lead Operations and Management at an early-stage social life app startup, specifically focusing on business scalability. With a background in Informatics Engineering, I bring hands-on experience building operational workflows, teams, and data pipelines from the ground up in pre-launch environments. Additionally, my three years of experience as a chat agent have equipped me with a deep understanding of diverse user behaviors, allowing me to adapt my communication style to meet distinct user needs and character profiles

Experience

Work history, roles, and key accomplishments

Current

Operations & Management

Current

PT Siburian Jaya Utama (SJU)

Jun 2026 - Present (1 month)

Led end-to-end market research, operational workflow build-out, and development of KPIs and dashboards to support pre-launch performance and investor reporting. Recruited and managed core team members and designed payroll, commission, and incentive structures aligned with startup cash flow.

Market Research Customer Segmentation Competitive Analysis Pricing Strategy Beta Testing Focus Groups Data Pipelines KPI Design Dashboarding Team Leadership Recruitment Onboarding People Management Commission Plans Incentive Programs Investor Reporting

Coordinator

Pro Connect Pte Ltd

Feb 2026 - May 2026 (3 months)

Oversaw daily operations across shifts, including workforce scheduling and attendance tracking, while monitoring KPIs and delivering targeted coaching. Managed recruitment through sourcing and onboarding and prepared payroll and commission reports.

Operations Management Workforce Scheduling Attendance Reporting Shift Scheduling KPI Management Coaching Payroll Reporting Client Liaison Recruitment Onboarding Training

Customer Service

Alter TS

Dec 2023 - Dec 2025 (2 years)

Managed customer interactions during 8–9 hour shifts, driving sales closings through soft selling and personalized value propositions. Maintained performance metrics, piloted a relationship-focused sales model, and handled VIP client portfolios to support retention and lifetime value.

Customer Service Sales Operations Soft Sales Client Portfolio Management Retention Management Sales Closing Performance Metrics Team Revenue Target Support

Team Leader

Freelance Project

Sep 2020 - Dec 2023 (3 years 3 months)

Led project teams end-to-end by managing client relationships, project research, planning, scheduling, and progress monitoring. Produced technical reports and contributed program code as part of deliverables.

Team Leadership Client Relationship Management Research Project Planning Scheduling Progress Monitoring Program Development

Marketing Assistant

APINDO Lampung

Mar 2022 - Aug 2022 (5 months)

Supported marketing activities to improve brand visibility and sales revenue for UMKM, including marketing performance analysis and monitoring business activities. Managed business registration and legal compliance and produced monthly progress and final reports.

Marketing Support Marketing Analysis UMKM Promotion Business Activity Monitoring (BAM)Legal Compliance Progress Reports