Wildan J Saputra

Led daily IT helpdesk operations supporting 200+ enterprise users, mentoring four helpdesk engineers and managing incident escalations while ensuring SLA compliance. Provided enterprise technical pre-sales consultation and supported PoC demonstrations and customer onboarding.

Delivered enterprise pre-sales consultation, requirement analysis, and tailored solution design through solution presentations and PoC demonstrations. Coordinated with development teams during onboarding and provided post-sales technical support.

Provided mission-critical Digital Radio Communication (DAMM TETRA) services for the BP Tangguh LNG expansion project, including installing, configuring, and maintaining radio communication systems. Performed preventive/corrective maintenance, supported BDA system design and optimization, and maintained high SLA compliance in mission-critical environments.

Provided enterprise pre-sales consultation and solution design, preparing technical proposals, presentations, and PoC demonstrations. Worked with customers to deliver technical solutions.

Installed, configured, and maintained enterprise network infrastructure for the JASATEL program. Performed troubleshooting, preventive maintenance, documentation, and managed network inventory and technical reports.

Monitored enterprise networks to ensure service availability and handled incident troubleshooting and escalation management. Maintained operational documentation and inventory for NOC operations.

Monitored SDH/MCP network infrastructure and managed support tickets. Analyzed network issues, performed troubleshooting, and prepared operational reports.

Managed LAN/WAN/Wi-Fi infrastructure support, including hardware and software support. Performed installation, maintenance, troubleshooting, and documentation.

Earned a Diploma (D3) in Information Management from Universitas Bina Sarana Informatika between 2001 and 2005.