Aretha Maphakathi

As a seasoned customer service professional with over 10 years of experience, I have honed my skills in providing exceptional client relationships, ensuring client satisfaction and loyalty. My expertise spans across various industries, including financial services, e-commerce, and logistics operations. I am proficient in fraud analysis, financial analysis, and technical support, with a strong ability to multitask and work under pressure.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, think critically, and solve complex problems. My excellent communication skills have earned me recognition for providing outstanding customer service, and I am confident in my ability to adapt to new challenges and opportunities.

In addition to my professional experience, I am a self-motivated and determined individual with a strong passion for entrepreneurship, having successfully owned and operated two e-commerce businesses. I am fluent in English, conversational in Afrikaans and isiXhosa, and hold a diploma in Optics and Eyewear, as well as various certifications in graphic design, project management, and Wi-Fi technology.