Open to opportunities

Yibanathi Mzendana

@yibanathimzendana

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Results-driven customer service and technical support professional with financial advisory experience.

South Africa

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What I'm looking for

I am seeking a client-facing role that leverages my technical support and financial advisory experience in a collaborative, growth-oriented company where I can solve problems and develop professionally.

I am a results-driven professional with experience in customer service, technical support, and financial advisory. I solve problems, communicate clearly, and adapt quickly to new environments.

Most recently I worked as a Financial Advisor advising clients on appropriate cover options and creating tailored funeral cover plans. I focus on understanding client needs and matching products to deliver value.

Earlier I provided front-line technical support in high-volume call centres, troubleshooting network issues, resetting router configurations, logging and escalating tickets, and keeping clients informed throughout resolution. Those roles strengthened my troubleshooting, escalation, and client-communication skills.

I also completed an apprenticeship managing production line operations and undertook web work designing preliminary pages and analyzing web data for client reports. I am seeking a dynamic role where I can apply my combined technical and advisory experience to achieve measurable results.

Experience

Work history, roles, and key accomplishments

Financial Advisor

Old Mutual

Apr 2024 - Apr 2025 (11 months)

Advised clients on financial cover options and created tailored funeral cover plans to meet client needs. Managed client relationships and delivered personalized product recommendations.

Financial Advice Client Relationship Management Needs Analysis Sales Communication Compliance

Call Centre Agent

Ison / Vodacom

Dec 2020 - Apr 2022 (1 year 4 months)

Provided line support to Vodacom Fibre clients by troubleshooting network connections and following structured diagnostic steps. Logged and escalated tickets to Tier2 and kept clients informed on status.

Technical Support Ticketing Customer Service CRM Communication

Call Centre Agent

WNS

Mar 2019 - Dec 2019 (9 months)

Handled inbound technical support calls and troubleshot network issues for BSC, landlines, and general outages. Performed router resets, credential recovery, and escalated complex issues to Tier2.

Inbound Password Recovery Customer Service

Apprenticeship Program

Nampak

Mar 2014 - Mar 2017 (3 years)

Managed daily production line operations to meet targets and rotated across plant sections including planning and order capturing. Improved teamwork and communication to support production goals.

Production Operations Order Capturing Production Planning Process Improvement Teamwork Communication Quality Control

Work Integrated Learning

Tmanworld CC

Jun 2009 - Present (16 years 2 months)

Designed preliminary web page phases and collected and analyzed web data to produce client reports. Supported web development tasks and delivered actionable insights for clients.

Web Design Data Collection Data Analysis Reporting Communication