
Vusi prince Khoza
@vusiprincekhoza
Law graduate with 7 years’ customer service and financial services experience, bringing strong communication, problem-solving and administrative skill
What I'm looking for
I am a customer-focused professional with approximately seven years of experience across customer service, call-centre operations and financial services, supported by a completed Diploma in Law from UNISA. My career has developed strong skills in client communication, problem-solving, administration, handling sensitive information, working with processes and systems, and maintaining professionalism in fast-paced environments.
I enjoy roles where I can help people, solve problems and contribute to efficient operations. My legal studies have strengthened my attention to detail, analytical thinking, written communication and ability to understand and work with rules, procedures and documentation.
I am particularly interested in remote opportunities in customer support, client services, financial services, administration, operations and legal support. I am also interested in technology, business and continuous professional development. I learn quickly, adapt well to new systems and environments, and am comfortable developing new skills where I do not yet have direct experience.
I am looking for an opportunity where I can contribute immediately while continuing to grow professionally, take on greater responsibility and build long-term career value. I bring reliability, a strong work ethic, willingness to learn and a genuine commitment to delivering a high standard of work.
Experience
Work history, roles, and key accomplishments
International Investment & Stock Trading Support Agent
CXAI
Oct 2025 - Jul 2026 (9 months)
Delivered specialised support to international investment and stock trading clients, handling account setup, deposits, withdrawals and platform guidance. Consistently met and exceeded performance and quality targets while working Canadian time-zone night shifts.
Customer Care Agent
Kanga Finance
Jun 2022 - Oct 2025 (3 years 4 months)
Supported clients with financial products, loans and investment queries, prioritising first-contact resolution and high service quality. Resolved escalated complaints and complex queries efficiently while maintaining professional communication under pressure.
Sales Consultant
Ignition Group
Dec 2020 - May 2021 (5 months)
Presented and sold products and services to existing and prospective clients through thorough needs analysis and clear value communication. Consistently exceeded sales targets and performance goals.
Sales Consultant / Office Administration
The Unlimited
Aug 2019 - Dec 2020 (1 year 4 months)
Promoted financial and insurance products to targeted customer segments and achieved consistent sales targets. Managed office administration, documentation, formal client correspondence and accurate record-keeping.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Diploma in Law, Law
Completed a Diploma in Law, covering key modules such as Administrative Law, Consumer Law, and Law of Contract. Awarded on 21 October 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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