Aaliyah Deewan

Managed digital product listings, catalogue information, customer enquiries, and online store administration. Maintained accurate product, order, and customer information across digital platforms.

Handled high volumes of client enquiries by telephone and email relating to legal processes, accounts, and documentation. Gathered and recorded client information accurately and maintained detailed internal records. Worked on Standard Bank of South Africa (SBSA) and Vehicle Asset Finance (VAF) accounts, including required FICA compliance testing.

Progressed through multiple roles to Collections Supervisor, managing high-volume client accounts (across diverse client sectors including schools, medical practices, rental property agencies, and private individuals), tracing, payment arrangements, training and collection activities. Resolved challenging client interactions using active listening and structured questioning.

Delivered face-to-face customer service in high-volume environments and resolved complaints professionally. Supervised front-of-house and back-of-house operations across three dining establishments.

Progressed from entry-level roles to Floor Manager, directing, scheduling, and mentoring shift teams while upholding customer service, health, safety, and franchise standards.

Grade: 90%

Completed the HubSpot Inbound Certification with a score of 90%.

Grade: 88.90%

Completed the HubSpot Sales Hub Software Certification with a score of 88.90%.

Grade: 71%

Earned the EF SET 4-Skill English Certificate with a score of 71%, demonstrating C2 Proficient proficiency.

Completed Team Leadership training at NQF Level 4.

Grade: 100%

Completed Computer Fundamentals training with a score of 100%.

Grade: 12

Activities and societies: Subjects include English, Afrikaans, Computers, Accounting and Math