VONNE User

I am a dedicated customer service professional with nearly two years' experience supporting a major telecommunications client at Teleperformance Cagayan de Oro. I consistently met performance metrics such as First Call Resolution, Average Handling Time, and CSAT while handling billing, outages, plan upgrades, and promotions eligibility.

I collaborate effectively with cross-functional teams to escalate and follow up on complex cases and work independently with minimal supervision. I apply analytical thinking developed during my Mechanical Engineering studies to accurately review accounts and resolve customer concerns.

I am adaptable to new tools and processes, excel at empathetic communication and conflict resolution, and seek to leverage my organizational skills and versatility in Virtual Assistant roles across diverse industries.