Joyce Abegail Esplana
@joyceabegailesplana
Experienced customer service professional transitioning to virtual assistant roles.
PhilippinesWhat I'm looking for
I am a highly experienced customer service representative with a strong track record in chat and phone support, retention, and technical support across major contact center employers. I bring proven communication skills, problem-solving ability, and attention to detail to every role.
Throughout my career I have supported customers with order processing, product and promotion inquiries, technical troubleshooting, and email management. I have been recognized as a top performer, including a "top agent" award in February 2022 and placement in the top 10% of performers in 2016.
I am well organized, adept at multitasking, and comfortable with calendar management and high-volume typing (60 WPM). I am seeking virtual assistant opportunities where I can apply my customer-facing experience, administrative skills, and commitment to professional service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Mar 2016 - Feb 2018 (1 year 11 months)
Provided customer service support from March 2016 to February 2018, delivering high-quality communications and achieving top-performer recognition within the team.
Technical Support Representative
Startek Philippines
Jul 2014 - Feb 2016 (1 year 7 months)
Delivered technical support from July 2014 to February 2016, resolving customer issues and maintaining service quality across support channels.
Customer Service Representative
Sterling Global Call Center
Oct 2013 - Jun 2014 (8 months)
Handled customer service duties and email management from October 2013 to June 2014, supporting callers and maintaining accurate records.
Customer Sales Representative
Afni Philippines Inc
Assisted customers via chat and online channels processing orders and answering product and promotion enquiries; named top agent for February 2022 for performance and retention outcomes.
Education
Degrees, certifications, and relevant coursework
New Ura University
Bachelor of Science, Computer Science
2013 -
Undergraduate coursework in Computer Science beginning in 2013.
Lagro High School
High School Graduate Diploma, High School
High School Graduate with a diploma awarded in 2011.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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