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Aisha Sanusi

@aishasanusi

I drive qualified sales conversations and resolve complex customer escalations at scale.

Nigeria
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What I'm looking for

I'm looking for a role where I can combine outbound business development, relationship building, and complex customer problem-solving while contributing to process improvement and team development.

At Fusion Growth Partners, I conduct high-volume outbound calls to real estate professionals, qualify growth opportunities through discovery conversations, handle objections, and schedule strategic consultations. I keep CRM records accurate and use consistent phone, text, and email follow-up to move qualified prospects forward.

Previously at Callbox, I was promoted within two months and managed 200–300 customer cases weekly, independently resolving 30+ complex escalations while maintaining 85% CSAT and 100% SLA compliance. I’ve also trained and mentored 12 agents, improved claims-handling workflows, and supported customers across North American and European markets.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Ilorin logoUI

University of Ilorin

Bachelor of Education, English Education

Bachelor of Education in English Education from the University of Ilorin, completed in 2022.

Tech stack

Software and tools used professionally

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