Johnny Okeoghene
@johnnyokeoghene
Remote customer support specialist handling multi-channel inquiries and improving response times with customer service templates.
NigeriaWhat I'm looking for
In my current Remote Customer Support Specialist role, I handle customer inquiries across email, chat, and phone, resolve technical and billing issues, and document interactions in a CRM system. I maintain SLA compliance and escalate recurring issues to support improvements to the product and customer experience.
I also work in Virtual Assistant & Administrative Support, managing scheduling, email, data organization, spreadsheets, and reports. In project work, I developed customer service response templates that reduced average response time by 30% and organized customer records in Excel.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Administrative Support
Company/Client Name
Managed daily administrative tasks including scheduling, email management, and data organization. Coordinated with multiple teams across different time zones with 100% task completion rate.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Geology
Pursuing a Bachelor of Science in Geology with expected graduation in 2027.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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