Virginia Magdaleno

Manage and grow strategic client relationships by serving as the primary point of contact, ensuring customer satisfaction, retention, and long-term success. Lead contract renewals, expansion opportunities, and solution alignment by partnering with clients to address evolving business and technology needs.

Drive cloud sales through Cox Business customers and prospects. Enable, develop, and coach partners to identify and manage new opportunities, and manage pipeline with accurate forecasting.

Drove cloud sales through Cox Business sales, SMB support, market overflow, and CSC coverage during absences. Managed pipeline and funnel with accurate and timely forecasting, and developed client-focused presentations.

Consult with customers on the nature of their business and daily activities to provide the right package. Serve as the sole point of contact for any customer needs.

Consult over the phone with small businesses to discover unique needs and recommend matching solutions. Create clear communication lines so clients know how to reach me.

Help customers with services and demonstrations on new products and services. Discuss customer situations to pair them with the right services and handle escalations.

Take calls and upsell customers on services they don't currently have. Speak with technicians to help add sales to accounts during installations and assist customers with package questions.

Travel to trade shows to consult with designers and store owners about products and how they can better their business. Offer demos, design jewelry with tools and gemstones, and write instructions for designs.