At Trusted Tech Team, I manage the customer lifecycle across SMB and enterprise accounts, from onboarding and renewals to retention and expansion. I achieved 105% Net Revenue Retention through proactive renewal management and targeted cross-sell and upsell opportunities.
At Ingram Micro Cloud, I led a 23-person sales team while delivering 120%+ quota attainment. I helped grow the partner ecosystem from 27 to 200 active accounts and improved customer retention by 18% through structured account management and partner engagement.
I also built sales playbooks that increased team productivity by 30% and developed KPI dashboards that improved forecast accuracy by 30%. My experience spans SaaS and cloud sales, Microsoft 365, Azure, and partner ecosystems.
