Vinothani Phillip

Provided fully remote operational and administrative support to Ford and Lincoln Protect dealership networks across the Middle East & Africa region. Manage high-volume inbox and telephonic support, maintain Excel tracking and SharePoint documentation, coordinate cross-border chargeback reconciliation, and handle escalations to ensure workflow continuity across time zones.

Founded and independently managed a retail cosmetics business for five years, overseeing daily operations including customer service, inventory, staffing, and supplier coordination. Handled EFT processing, cash flow management, and financial reporting while building and maintaining a loyal customer base.

Managed office administration, documentation control, and structured reporting systems while coordinating operational and marketing activities across internal and external stakeholders. Served as a primary telephonic support contact and maintained Excel tracking systems for operational communication processes.

Managed patient administration, scheduling, and medical records with strict confidentiality. Processed invoicing and EFT payments and completed account reconciliations for debtor and creditor accounts.

Maintained patient and treatment records and supported medical authorisation processes. Administered client databases and provided clinical administrative support.

Managed outstanding accounts and conducted payment follow-ups with patients and medical aids. Supported reception and customer communication duties to ensure timely account servicing.

Managed credit accounts and monitored debtor portfolios, including account reconciliations and debt collection processes. Maintained accurate financial records and supported audit and reporting requirements in line with banking regulations.