Janine Jones

Responds to customer enquiries, explains vehicle-care services, coordinates bookings, and helps organise service delivery. Follows up with customers and resolves concerns through clear, courteous communication.

Identified prospective business clients, built relationships, and followed up on opportunities to generate work. Handled telephone enquiries, arranged client meetings, and supported tenders and non-disclosure agreements. Coordinated customer collections with transport providers and suppliers, maintained sales and office records, and resolved a collection discrepancy by arranging the correctly size

Generated new business, arranged appointments, explained and sold financial products, and processed sales. Presented to groups of up to 50 clients and received an Employee of the Month award.

Assisted customers with account enquiries and transactions, processed account openings and closures, and verified signatures. Completed daily reconciliations and provided teller support, including helping clients who needed language assistance.

Completed Fire and Safety Certificate and First Aid Certificate in 2014.

Completed First Aid Certificate in 2014.

Completed Moonstone financial advisory credits in 2009.

Completed Call Centre Training at Real People in 2007.

Completed computer literacy training in 2002.

Completed FNB World of Banking and in-house training in communication, time management, security and forgery in 2000.

Completed Matric at Morning Star Educational Centre in 1999.