Open to opportunities

Anwyn Smith

@anwynsmith

Message

Dedicated administrative and customer service professional with 15+ years supporting operations and clients.

South Africa

Message

What I'm looking for

I seek a collaborative role providing administrative and customer service support, opportunities to train others, and a culture valuing reliability, growth, and clear processes.

I am a dedicated administrative and customer service professional with over 15 years' experience supporting dynamic office environments. I consistently handle confidential information, support management with diverse tasks, and deliver exceptional customer support.

Throughout my career I have worked across finance, medical, migration, retail and telecom sectors, gaining strong systems experience including Zendesk, Google Workspace and industry-specific platforms. I excel at scheduling, diary management, correspondence, and maintaining accurate records.

My achievements include guiding borrowers through loan processes, managing visa applications to meet deadlines, and supporting project coordination and office operations. I have a proven track record of onboarding and training new team members and improving customer experience through effective escalation and problem resolution.

I bring professionalism, adaptability and a positive attitude to new challenges and continuously seek opportunities to learn and enhance my skill set. I aim to contribute reliable administrative support and outstanding client service to a collaborative team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Prodigy Finance

Nov 2022 - Dec 2025 (3 years 1 month)

Guided prospective borrowers through the loan lifecycle from application to disbursement, investigated and resolved customer issues, and managed escalations while maintaining department service standards.

Customer Service Zendesk Google Workspace Escalation Management Loan Processing Ticketing Systems Scheduling

Office Assistant

Ceravoid

Oct 2021 - Sep 2022 (11 months)

Managed diaries and project tracking, prepared marketing materials and correspondence, and provided administrative support including minute-taking and event coordination.

Administrative Support Event Coordination Reception Project Tracking Minute Taking Office Administration

Receptionist

Dr. Murphy Orthodontist Practice

May 2021 - Jul 2021 (2 months)

Provided front-desk patient support and scheduling, maintained medical records and billing on Solumed, and coordinated insurance remittances during a maternity cover period.

Scheduling Medical Records Billing Solumed Customer Support Data Entry

Admin to Customer Service

Genesis Medical Scheme

Aug 2019 - Mar 2021 (1 year 7 months)

Investigated injury reports and coordinated third-party claim follow-ups, prepared reports and minutes, and routed client enquiries to agents while supporting office management tasks.

Claims Investigation Routing Report Writing Minute Taking Administrative Support Scheduling Customer Service

Receptionist

Entity Sheetmetal Works

Nov 2016 - Jul 2019 (2 years 8 months)

Managed front-desk duties, phone screening, order processing and record keeping, and provided office support for estimators and managers.

Reception Order Processing Record keeping Office Support Quotation Management Data Entry

Visa Application Admin

SA Migration

Jun 2015 - Nov 2016 (1 year 5 months)

Prepared and submitted immigration applications and appeals to the Visa Facilitation Centre, managed application workflows to meet deadlines, and provided client updates and training to new staff.

Visa Processing Client Communication document preparation Training Research

Customer Service Representative

Zando

Sep 2014 - Feb 2015 (5 months)

Liaised between couriers and customers, managed online purchase enquiries and returns, and resolved customer issues via ticketing systems and telephone follow-up.

Customer Support COURIER Ticketing Systems Conflict Resolution E commerce Support

Loans Specialist

Direct Axis

May 2010 - Sep 2014 (4 years 4 months)

Processed loans to company standards using systems like DALAS and CORE, maintained detailed borrower records, resolved account queries, and trained new team members while upselling products.

Loan Processing DALAS Core Account Management Record keeping Training Upselling

Admin to Project Management

Telkom

Oct 2008 - Mar 2010 (1 year 5 months)

Coordinated cross-departmental project activities, tracked and escalated open jobs, produced stock spreadsheets and supported project execution and general office duties.

Project Coordination Project Tracking Escalation Management Reporting Administrative Support Communication

Telephonic Booking Agent

121.Com

Jan 2008 - Sep 2008 (8 months)

Booked medical screening appointments for UK clients, handled telephonic payments, captured CRM data accurately, and resolved client queries per company policy.

Appointments Telephonic Payments Scheduling

Skin Care Consultant

Declèor

Feb 2007 - Sep 2007 (7 months)

Consulted clients on skincare, met sales targets, managed inventory and displays, and handled administrative duties including follow-up customer relationship management.