Open to opportunities

Tam Ganasen

@tamganasen

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Administrative Professional with 10+ years ensuring accurate, compliant finance and office operations.

South Africa

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What I'm looking for

I’m looking for a compliance-driven office role where I can own reconciliations, documentation control, and customer support—using my risk and multi-system skills to keep processes accurate, improve operational flow, and support stakeholders.

I’m a resourceful, detail-oriented Administrative Professional with 10+ years’ experience supporting finance, petroleum, legal, and customer service environments. I’m known for maintaining accuracy, improving operational flow, and strengthening client relationships in fast-paced, compliance-driven settings.

In recent roles, I’ve handled customer affordability analysis for finance applications, prepared offers to purchase and client contracts after approvals, and managed digital record management and document filing. I monitor portfolios, handle internal and external queries, and ensure contracts include the necessary compliance documentation—while training in risk and compliance tools to support confident decision-making.

Earlier experience strengthened my core back-office control: daily reconciliations, cash-ups, stock entering and leaving processes, debtor/creditor relationship management, invoicing, and customer payment monitoring. I’ve also administered rebates and loyalty programmes and stepped in as a site manager when required.

I bring strong leadership and accountability from roles as a Team Leader / Auditor / Supervisor and Supervisor, including managing 20+ staff members, mentoring teams, handling escalations and negotiations, and completing quality checks through voice log audits.

Experience

Work history, roles, and key accomplishments

Admin - Toyota Halfway

Toyota Halfway (Scottfin Financial Services)

Feb 2021 - Apr 2025 (4 years 2 months)

Served as the department receptionist and first point of contact, analysing customer affordability for taxi and used vehicle finance applications. Prepared offer-to-purchase documents and contracts post-approval, maintained accurate digital records and filings, and monitored insurance portfolio changes while ensuring NCA-compliant documentation.

FICA Insurance Portfolios Document Control Activita Acquire Experian Microsoft Office 365

Back Office Administrator - Engen

Engen (J Group)

Feb 2019 - Dec 2020 (1 year 10 months)

Performed daily reconciliations, cash-ups, and stock control while managing debtor and creditor processing for accurate accounts. Oversaw stock movements, prepared staff shifts, handled invoicing, and supported customer payment monitoring with quality service.

Reconciliations Cash Ups & Reporting Stock Control Debtors Creditors Management Invoicing Customer Service Support Shift Administration Omni Master Fuel Risk & Payment Monitoring

Supervisor - BP Daniels Bakery

BP Daniels Bakery (J Group)

Mar 2018 - Feb 2019 (11 months)

Handled daily cash-ups, invoicing, quotations, and stock control while supervising bakers and counter staff to maintain consistent production levels. Managed staff shifts, leave, and attendance, and supported customer retention through strong client relationships and product promotion.

Cash Ups & Invoicing Quotations Stock Control Team Supervision Customer Relationship Management Sales Promotions Omni Master Fuel

Back Office Administrator - Refuel PMB

BP Daniels & Refuel PMB (J Group)

Feb 2017 - Mar 2018 (1 year 1 month)

Completed daily reconciliations, cash-ups, and stock control, and managed debtor and creditor relationships to ensure accurate account processing. Oversaw stock entering and leaving the business, handled invoicing and staff shifts, and administered customer rebates and loyalty programmes.

Reconciliations Cash Ups & Reporting Debtors Creditors Management Stock Control Invoicing Staff Shift Preparation Omni Master Fuel

Debt Collector - Lynn & Main

Lynn & Main Attorneys

Oct 2015 - Jan 2017 (1 year 3 months)

Collected debts on behalf of key clients while maintaining compliance and pursuing account rehabilitation to prevent legal escalation. Communicated with debtors, attorneys, and legal bodies, drafting correspondence and settlement agreements and providing accurate reporting against director deadlines.

Debt Collection Legal Compliance Account Rehabilitation And Legal Correspondence Settlements Reporting

Team Leader / Auditor / Supervisor

Blake & Associates

Jul 2012 - Sep 2015 (3 years 2 months)

Supervised a team of 20+ across day-to-day operations, providing daily and monthly performance reporting to senior leadership. Conducted audits for policy and procedure compliance, coached and mentored staff, and managed escalations, negotiations, and voice log quality checks.

Team Leadership Auditing & Compliance performance reporting Coaching and Mentoring Escalations Quality Assurance (Voice Log Audits)Stakeholder Management Vision

Receptionist / Sales / Stock Controller

ABCO Stationers

Jan 2010 - Jan 2012 (2 years)

Handled daily cash-ups, counter sales, and customer enquiries while preparing quotations, invoices, and statements. Managed stock control and supplier relationships and supported debtor and creditor payment tracking using Pastel.

Quotations Invoicing Stock Control Supplier Relationship Management Debtor And Creditor Payments Customer Service Pastel