Open to opportunities

thaaniyah connelly

@thaaniyahconnelly

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Administrative and customer support specialist delivering accurate, fast service across operations and support.

South Africa

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What I'm looking for

I’m seeking full-time remote opportunities in customer support, technical support, or administration—where I can continue developing my skills, maintain accurate records, resolve enquiries quickly, and deliver a consistently professional customer experience.

I’m an Administrative & Customer Support Specialist with 6+ years of experience supporting teams and customers across healthcare, legal, retail, and customer support environments. I’m known for maintaining accurate records, coordinating operational needs, and keeping workflows running smoothly in fast-paced settings.

I’ve handled customer enquiries end-to-end, including policy/account/insurance questions, billing disputes, and technical troubleshooting. At CALLFORCE and WOOLWORTHS, I logged and managed issues in CRM systems, guided customers through step-by-step problem solving, and followed through to resolution while meeting productivity and quality KPIs.

My administrative background includes document management, meeting coordination, scheduling, and purchase order processing. I’ve also supported store and service operations with daily reporting, EOD balance checks, cash reconciliation, bookkeeping, and inventory/customer record accuracy using Microsoft Excel.

Right now, I’m actively pursuing full-time remote customer support, technical support, or administrative opportunities while continuing my professional development. I bring strong organisational skills, attention to detail, and the ability to manage multiple priorities remotely—without compromising confidentiality or service quality.

Experience

Work history, roles, and key accomplishments

Help Desk Specialist

Woolworths

Jan 2025 - Aug 2025 (7 months)

Investigated reporting discrepancies and validated promotional information to ensure data accuracy across operational reports. Logged and resolved support tickets and managed purchase order processing by verifying stock deliveries and addressing discrepancies.

Customer Support CRM Purchase Order Processing Reporting Inventory Reconciliation Supplier Communication Password Resets Workflow Management

Administrative & Sales Assistant

Nevernew Vintage

Oct 2023 - Jan 2025 (1 year 3 months)

Supported daily store administration and operations through end-of-day balance checks, bookkeeping, record keeping, and stock takes. Prepared daily and monthly administrative reports, handled customer support, and maintained accurate customer sales and inventory records.

bookkeeping support Record keeping Cash Reconciliation Customer Support Inventory Management Sales Records Excel Reporting

Technical Support Analyst

Callforce

Jan 2023 - Sep 2023 (8 months)

Resolved technical and account-related issues for 30–40 customers daily, troubleshooting connectivity problems and escalating complex cases to meet KPIs. Managed account enquiries, billing disputes, Wi‑Fi reconnections, and service disconnections with step-by-step customer troubleshooting.

Technical Support Troubleshooting Escalation Management Wi‑Fi Reconnection Billing Disputes Issue Resolution KPI Management

Legal Administrative Intern

Webber Wenzel

Dec 2022 - Jan 2023 (1 month)

Conducted legal and regulatory research and assisted with drafting contracts and internal documentation related to taxation matters and enquiries. Prepared, filed, and coordinated the certification and delivery of court documents while supporting administrative processes in a professional services environment.

Legal Research Contract Drafting Companies Act 71 Of 2008 Research Tax Documentation document preparation & Compliance Administrative Support

Customer Service Representative

Teleperformance

Oct 2021 - Nov 2022 (1 year 1 month)

Managed 30–40 daily customer interactions by resolving policy, account, and insurance-related queries within FCA guidelines. Processed quotes in line with regulations, handled complaints and escalations, and supported customer retention and satisfaction.

Customer Service Policy Queries Account Support Insurance Support FCA Complaint Handling Escalations Data Protection

Accounting Support Specialist

Webhelp

Aug 2019 - Sep 2021 (2 years 1 month)

Provided administrative and customer support for Sage 50 users by resolving software enquiries and assisting with account-related issues. Identified formula and calculation discrepancies in financial data, supported GL and trial balance reporting, and escalated complex issues through to resolution.

Sage 50 Support Software support Formula & Calculation Error Resolution Escalation Management

Cardio Thoracic Admin Clerk

Department of Health

Mar 2018 - Mar 2019 (1 year)

Prepared and distributed confidential patient letters, patient files, and other departmental documentation while maintaining accuracy and confidentiality. Coordinated on-call rosters and meetings, managed incoming calls, and handled filing and archiving of patient records and correspondence.

Medical Administration Confidential Files Scheduling Meeting Coordination document preparation Filing & Archiving