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@vinodmaraddi
Experienced customer service professional with a passion for excellence.
I am a highly skilled customer service professional with extensive experience in managing customer inquiries and providing exceptional support. My career has been marked by a commitment to exceeding company targets for customer satisfaction, which has resulted in increased retention rates and positive reviews. I pride myself on my excellent communication skills, problem-solving abilities, and strong attention to detail.
Throughout my career, I have successfully planned and executed targeted email marketing campaigns, mentored learners to build their confidence, and delivered engaging training sessions for new employees. My diverse experience spans roles in email marketing, training, sales, and production supervision, allowing me to develop a well-rounded skill set that I bring to every position I hold.
With a passion for delivering exceptional service, I am confident in my ability to excel in any customer-facing role and contribute to the success of your organization. I am always eager to learn and adapt to new challenges, ensuring that I remain at the forefront of industry best practices.
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Work history, roles, and key accomplishments
Crawlpoint Analytics (OPC) Pvt Ltd
Feb 2023 - Present (2 years 9 months)
Planned and executed targeted email marketing campaigns to promote products/services and improve customer retention. Built and managed segmented email lists and regularly followed up by email and campaigned.
Trio Vidyakendra
Aug 2022 - Present (3 years 3 months)
Mentored learners to build subject confidence and competence. Maintained up-to-date knowledge of industry best practices to incorporate into training programs.
Quess Corp Ltd
Apr 2018 - Present (7 years 7 months)
Delivered training programs within allocated timeframes and conducted regular assessments to evaluate trainee progress. Designed customized training materials to meet the specific needs of diverse teams.
Tirupati Sales Corporation
Feb 2016 - Present (9 years 9 months)
Tracked sales and detailed trends through regular reports for senior management. Resolved customer issues and complaints with quick-thinking problem-solving.
Precot Meridian Ltd
Dec 2012 - Present (12 years 11 months)
Supervised daily production activities and monitored employee performance. Reported on production equipment status, downtime, and quality concerns.
Go Go International
Feb 2012 - Present (13 years 9 months)
Reported on testing results using scientific methods. Maintained accurate data on relevant database.
First Source Solutions Ltd
Aug 2011 - Present (14 years 3 months)
Provided excellent customer support and guidance. Handled complaints professionally and provided appropriate solutions.
Degrees, certifications, and relevant coursework
Diploma, Textile Education
Grade: 71.00%
Completed a Diploma in Textile Education, achieving a commendable 71.00%. This program provided a strong foundation in textile manufacturing processes and industry practices.
PUC
Grade: 68.83%
Obtained a PUC qualification from Muktha Gangothri Open University, with a percentage of 68.83%. This demonstrates a commitment to continuous learning and academic achievement.
SSLC
Grade: 67.04%
Successfully completed SSLC from KLE’s H.F.Kattimani high school, securing 67.04%. This foundational education provided essential academic skills and knowledge.
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