Open to opportunities

vinod maraddi

@vinodmaraddi

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Experienced customer service professional with a passion for excellence.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly skilled customer service professional with extensive experience in managing customer inquiries and providing exceptional support. My career has been marked by a commitment to exceeding company targets for customer satisfaction, which has resulted in increased retention rates and positive reviews. I pride myself on my excellent communication skills, problem-solving abilities, and strong attention to detail.

Throughout my career, I have successfully planned and executed targeted email marketing campaigns, mentored learners to build their confidence, and delivered engaging training sessions for new employees. My diverse experience spans roles in email marketing, training, sales, and production supervision, allowing me to develop a well-rounded skill set that I bring to every position I hold.

With a passion for delivering exceptional service, I am confident in my ability to excel in any customer-facing role and contribute to the success of your organization. I am always eager to learn and adapt to new challenges, ensuring that I remain at the forefront of industry best practices.

Experience

Work history, roles, and key accomplishments

Current

Email Marketing Associate

Current

Crawlpoint Analytics (OPC) Pvt Ltd

Feb 2023 - Present (2 years 5 months)

Planned and executed targeted email marketing campaigns to promote products/services and improve customer retention. Built and managed segmented email lists and regularly followed up by email and campaigned.

Email Marketing Campaign Management Lead Generation Responsive Design Customer Retention

Trainer

Trio Vidyakendra

Aug 2022 - Present (2 years 11 months)

Mentored learners to build subject confidence and competence. Maintained up-to-date knowledge of industry best practices to incorporate into training programs.

Mentoring Training Delivery Curriculum Development Industry Best Practices

Trainer

Quess Corp Ltd

Apr 2018 - Present (7 years 3 months)

Delivered training programs within allocated timeframes and conducted regular assessments to evaluate trainee progress. Designed customized training materials to meet the specific needs of diverse teams.

Training Delivery Assessments Material Design Program Management

Sales and Accounting

Tirupati Sales Corporation

Feb 2016 - Present (9 years 5 months)

Tracked sales and detailed trends through regular reports for senior management. Resolved customer issues and complaints with quick-thinking problem-solving.

Sales Reporting Reporting Customer Service Problem Solving Invoice Management Customer Satisfaction

Production Supervisor

Precot Meridian Ltd

Dec 2012 - Present (12 years 7 months)

Supervised daily production activities and monitored employee performance. Reported on production equipment status, downtime, and quality concerns.

Performance Monitoring Quality Control Manufacturing Tasks

Lab Technician

Go Go International

Feb 2012 - Present (13 years 5 months)

Reported on testing results using scientific methods. Maintained accurate data on relevant database.

Lab Testing Data Management Reporting Database Management

Customer Service Assistant

First Source Solutions Ltd

Aug 2011 - Present (13 years 11 months)

Provided excellent customer support and guidance. Handled complaints professionally and provided appropriate solutions.

Customer Support Quality Assurance Communication

Education

Degrees, certifications, and relevant coursework

RPT College, Hulkoti

Diploma, Textile Education

Grade: 71.00%

Completed a Diploma in Textile Education, achieving a commendable 71.00%. This program provided a strong foundation in textile manufacturing processes and industry practices.

Muktha Gangothri Open University

PUC

Grade: 68.83%

Obtained a PUC qualification from Muktha Gangothri Open University, with a percentage of 68.83%. This demonstrates a commitment to continuous learning and academic achievement.

KLE’s H.F.Kattimani high school

SSLC

Grade: 67.04%

Successfully completed SSLC from KLE’s H.F.Kattimani high school, securing 67.04%. This foundational education provided essential academic skills and knowledge.