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@aksharaalure
Customer service professional skilled in technical and written support.
I am a customer service professional with hands-on experience in technical support, live chat, and email correspondence, complemented by a B.Sc. in Mathematics. I bring a strong focus on empathy, professionalism, and adaptability to every customer interaction.
At Local Shopping Site I served as a Customer Service Representative from March 2023 to April 2025, handling live chat and social media support while contributing to quality assurance and process improvement efforts. I consistently applied written communication and data analysis to resolve issues efficiently.
I emphasize clear, professional written communication and a customer-first approach, using technical support skills to troubleshoot and guide users. My background in mathematics supports analytical problem solving and attention to detail.
I am committed to improving customer experiences through measured process improvements and reliable support, and I adapt quickly to new tools and workflows to meet organizational goals.
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Work history, roles, and key accomplishments
Local Shopping Site
Mar 2023 - Apr 2025 (2 years 1 month)
Provided customer support via email, live chat and social channels for a local e-commerce site, resolving inquiries and improving response quality; contributed to process improvements and maintained high professionalism.
Degrees, certifications, and relevant coursework
Bachelor of Science, Mathematics
Completed a Bachelor of Science in Mathematics at Rajarshi Shahu College Latur, affiliated with Swami Ramananda Tirth University, concluding in June 2023.
Software and tools used professionally
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