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Parikshit Ghosh

@parikshitghosh

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Senior Customer Success Manager driving B2B SaaS retention, expansion, and advocacy.

India

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What I'm looking for

I seek a senior CSM role driving retention and expansion in B2B SaaS, emphasizing cross-functional collaboration, customer advocacy, mentorship, and measurable adoption outcomes.

I am a strategic Senior Customer Success Manager with 8+ years driving B2B SaaS client retention, expansion, and advocacy across SMB and enterprise portfolios.

I've built trusted-advisor relationships with hundreds of clients, delivered 96% renewal rates, and led account strategies that produced 30% ACV growth and multiple upsell opportunities.

I translate product adoption data into actionable health scores and mitigation plans, influenced product roadmaps with Voice of Customer insights, and generated executive reports that shaped CS strategy.

I mentor junior CSMs, create repeatable account-health frameworks, and thrive collaborating cross-functionally to improve product adoption, reduce churn, and maximize customer value.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

Adobe

Jan 2025 - Dec 2025 (11 months)

Built trusted-advisor relationships with 200+ North American SMB clients, driving a 96% renewal rate and generating 15+ upsell/cross-sell opportunities across Creative Cloud, Acrobat AI, and Adobe Sign; reduced churn risk by 25% through targeted mitigation strategies.

& Customer Success Account Management Upsell Stakeholder Management CSAT NPS Reporting Salesforce Gainsight

Global Account Manager

OpsHub

Jan 2020 - Jan 2025 (5 years)

Managed 50+ enterprise clients and grew ACV 30% through systematic expansion and multi-year renewals, maintained 94% CSAT, and delivered 100+ QBRs while influencing product roadmap via VoC advocacy.

Strategic Account Management Churn Prevention QBRs Tableau CRM