Parikshit Ghosh

Customer Success / Account Manager with 8+ years of experience managing enterprise and strategic B2B SaaS accounts across post-sale lifecycle—onboarding, adoption, renewals, upsell, and long-term account growth.

Proven track record of owning enterprise customers with 200+ employees, including global organizations such as Bosch, Siemens Healthineers, and Roche Diagnostics. Experienced in working with engineering-led customers, complex stakeholders, and multi-department environments.

Strong expertise in renewals, expansion, and Net Revenue Retention (NRR), using usage data, account health indicators, and structured account planning to mitigate churn and drive growth.

Hands-on experience collaborating with product managers, software engineers, solution architects, and leadership teams to resolve complex issues and ensure customer success.

Comfortable working with global customers as well as Indian clients, including Hindi-speaking stakeholders, and managing conversations across business and technical teams.

Experienced in remote-first, global SaaS environments, with strong ownership mindset, clear communication skills, and a customer-first yet commercially disciplined approach.