Vikrant Rai
@vikrantrai
I manage customer support, CRM operations, and B2B sales for domestic and international clients.
IndiaWhat I'm looking for
At Pride Tires, I handle 50–100 daily customer interactions across live chat, email, and voice while maintaining accurate Zoho CRM records and resolving inquiries, complaints, and service requests.
Previously at MindTech International, I managed the complete B2B sales cycle—from lead generation and client acquisition to deal closing, account management, and post-sales support—for 25+ domestic and international clients. I turn customer feedback into practical business solutions and build long-term client relationships through responsive, solution-oriented service.
Experience
Work history, roles, and key accomplishments
Senior Customer Care Executive
Pride Tires
Apr 2023 - Present (3 years 4 months)
Handles 50–100 customer interactions daily through live chat, email, and voice support. Resolves inquiries and maintains records using Zoho CRM.
B2B Sales Manager
MindTech International
Feb 2020 - Feb 2023 (3 years)
Managed the complete B2B sales cycle including lead generation, client acquisition, and deal closing. Developed relationships with 25+ domestic and international clients.
Education
Degrees, certifications, and relevant coursework
Doon Business School
Post Graduate Diploma in Management, Management
Pursued a Post Graduate Diploma in Management (PGDM) at Doon Business School.
University of Allahabad
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce degree from the University of Allahabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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