preeti Salvi

I’m a results-driven customer support and sales professional with 5+ years of progressive experience across inbound/outbound customer support, B2B account management, Level-1 technical helpdesk, and international collections. I manage high volumes of customer interactions through chat, email, and phone while consistently achieving CSAT targets and KPIs, and I bring strong written English and multilingual communication.

At Tech Mahindra, I handled high-volume inbound queries for software and hardware products via phone and email. I maintained consistently high CSAT scores by resolving Level-1 technical issues accurately and reducing repeat contact rates, while also supporting upsell and cross-sell initiatives and managing escalations through proactive follow-up.

Now as an Account Manager for B2B Sales & Client Support at Clean Harbors, I act as the primary remote point of contact for support needs and account queries. I’ve exceeded quarterly revenue targets and delivered 15% territory revenue growth through strategic account management, while developing tailored client solutions and coordinating complex escalations cross-functionally to ensure swift, accurate outcomes and long-term retention.

Earlier in my career, I managed US-based collections through inbound/outbound calls and email, negotiating payment arrangements and consistently achieving monthly collection targets. I also bring a sales-focused mindset from converting inbound and outbound enquiries into confirmed sales, backed by a strong commitment to compliance, accurate CRM records, and self-managed remote performance.