mou bhowmik
@moubhowmik
Customer Support and CRM Specialist with 10+ years remote experience delivering high-resolution client support.
IndiaWhat I'm looking for
I am a dedicated Customer Support and CRM Specialist with over a decade of remote experience supporting international clients across CRM platforms like Zoho and Salesforce.
I consistently achieve high-performance metrics, maintaining >80% ticket-closure and >90% issue-resolution rates while improving workflows and documentation.
I've led small teams, supervised onboarding and follow-up processes, and increased upsell revenue by 15% while preserving strong customer satisfaction scores.
I bring reliable communication, process-focused problem solving, and hands-on experience with tools such as JIRA, QuickBooks, Excel, and various chat and email support channels.
Experience
Work history, roles, and key accomplishments
CRM Support Specialist
Insidea
Oct 2025 - Present (8 months)
Manage CRM-based support tickets and email/chat queries with 80%+ timely closure rate; coordinate cross-functional teams and produce weekly SLA and feedback reports to maintain service quality.
Admin Associate & Customer Support
Durity
Mar 2025 - Oct 2025 (7 months)
Delivered admin and CRM assistance meeting service deadlines and improved internal coordination and reporting accuracy through updated documentation and workflows.
Customer Service Representative
Insidea
May 2023 - Feb 2025 (1 year 9 months)
Provided global customer support for hospitality clients via chat, email, and booking portals, handling ID verification and guest support with high accuracy.
Senior Care Manager
Jeevam Health
May 2022 - Apr 2023 (11 months)
Supervised a team of 4 for patient onboarding and follow-up, increasing upsell revenue by 15% while maintaining over 90% satisfaction scores.
Audit Associate
Schooglink Pvt. Ltd.
Feb 2021 - Mar 2022 (1 year 1 month)
Conducted operational audits for 22 centres and ensured CRM data compliance, improving data accuracy and operational controls.
Customer Relationship Manager
Bengal Harley-Davidson
Apr 2014 - Feb 2016 (1 year 10 months)
Managed premium clients, renewals, and loyalty follow-ups to retain high-value customers and sustain repeat business.
Senior Officer
Max Life Insurance Co. Ltd.
Jan 2012 - Jan 2014 (2 years)
Managed policy renewals and client relationships, achieving #2 regional ranking for client satisfaction through proactive service management.
Advisor
Aviva Life Insurance
Jan 2011 - Jan 2012 (1 year)
Led a small sales team to top-tier performance and recognition, driving sales and client acquisition targets.
Education
Degrees, certifications, and relevant coursework
Kuvempu University
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology, awarded in 2010.
NIIT Kolkata
Diploma, Information Technology & Business Administration
Completed a Diploma in IT and Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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