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vikas agarwal

@vikasagarwal1

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Results-driven Implementation Manager with expertise in project management.

India

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What I'm looking for

I am looking for a role that allows me to leverage my implementation and project management skills while fostering a collaborative and innovative company culture.

I am a results-driven Implementation Manager with a PMP® certification and extensive experience in leading complex system implementations, particularly in SIP and PBX/Contact Center Solutions. My expertise lies in project lifecycle management, stakeholder engagement, and process improvement. I thrive in technical environments and am passionate about driving success through effective change management and user adoption.

Throughout my career, I have successfully managed cross-functional collaborations, ensuring alignment between client needs and technical specifications. My role at Dyad Tech involved overseeing the entire change management process, conducting assessments to identify organizational needs, and implementing new technologies to enhance efficiency. I have a proven track record of developing strong stakeholder relationships and proactively identifying growth opportunities within assigned accounts.

As a Product Owner at Primea Systems, I managed the product lifecycle for SIP-based communication products and led the implementation of cloud/on-premise deployments. My experience also includes directing international implementation support and product trials across multiple regions. I am committed to leveraging my skills in implementation and project management to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Implementation Manager

Dyad Tech

May 2024 - May 2025 (1 year)

Managed cross-functional collaboration between development, support, and stakeholder teams to align client needs with technical specifications and business goals. Conducted in-depth assessments to identify organizational needs and gaps, recommending and implementing new software, processes, and technologies to drive efficiency and performance.

Cross Functional Collaboration Change Management Software Implementation Stakeholder Management

Product Owner / Implementation Lead

Primea Systems Pvt. Ltd.

Jul 2014 - Apr 2024 (9 years 9 months)

Managed product lifecycle and supported implementation for SIP-based communication products (PBX, Contact Center - UCaaS/CPaaS). Led CentOS 7 to RHEL 9.3 migration planning for core software modules for PBX/CCS.

Product Lifecycle Management SIP Scrum Methodology Shell Scripting VICIdial

Director / Operations Manager

Varaha Systems Pvt. Ltd. / Varaha InfoTech Pvt. Ltd.

Apr 2004 - Apr 2014 (10 years)

Directed on-site network and system deployments (Switches, Routers, Firewalls, PBX) for clients. Managed project plans, trials, and demos; guiding operations to ensured 24x7 service uptime for key communication platforms.

Deployment Project Management Operations Management Service Uptime

Consultant

Chattary Summations

Feb 2004 - Apr 2004 (2 months)

Provided consulting services for network and server setup. Assisted clients with initial infrastructure configuration and deployment.

Consulting Deployment

Network Administrator

Cyneta Networks Pvt. Ltd.

Jan 2001 - Jan 2004 (3 years)

Managed mixed Windows/Linux network environments and performed server administration tasks. Responsible for Oracle 9i installation, tuning, and VPN setup.

Network Administration Windows Server Linux Server Administration Oracle 9i VPN

Network Administrator

Forum Securities Pvt. Ltd.

Oct 2000 - Jan 2001 (3 months)

Administered network systems to ensure smooth operations and connectivity. Maintained network infrastructure and resolved technical issues.

Network Administration Infrastructure Technical Support

Network Administrator

Multicode System

Jun 1998 - Aug 2000 (2 years 2 months)

Managed network systems and provided technical support. Ensured the efficient functioning of IT infrastructure.

Network Administration Technical Support Infrastructure

Sr. Faculty

Aptech Computer Education

Jan 1995 - Jun 1998 (3 years 5 months)

Instructed students on various computer education topics. Developed and delivered training programs.

Technical Instruction Curriculum Development Training Delivery Computer Education

Education

Degrees, certifications, and relevant coursework

Sikkim Professional University

BSC (IT), Information Technology

2022 - 2025

Completed a Bachelor of Science in Information Technology. This program provided a strong foundation in IT principles and practices.

DOEACC

Diploma, Computer Applications

2002 - 2002

Achieved the DOEACC 'O' Level certification, demonstrating foundational knowledge in computer applications. This certification is equivalent to a diploma in computer applications.