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Shreyansh User

@shreyanshuser1

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Dependable team lead specializing in implementation consulting and client success.

India

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What I'm looking for

I seek a role that fosters collaboration, encourages professional growth, and allows me to leverage my implementation expertise to drive client success.

I am an organized and dependable professional with a strong background in managing multiple priorities and delivering exceptional results. Currently, I serve as a Team Lead at Cognizant, where I lead end-to-end LiveRamp implementation consulting projects. My role involves providing expert guidance and strategic solutions to clients, ensuring seamless integration of services to optimize their operations. I take pride in conducting training sessions to enhance team skills and fostering strong relationships with clients, which has been key to my success in this field.

Previously, I worked as a Senior Analyst at Netenrich Technologies, focusing on SaaS implementation and client consulting. I engaged with clients to define project objectives and translated their requirements into tangible deliverables. My experience also includes roles at Innova Solutions and Deloitte, where I honed my skills in stakeholder management, project management, and technical support. I am passionate about leveraging my expertise to drive project success and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Team Lead / Implementation Consultant

Current

Cognizant

Nov 2023 - Present (1 year 7 months)

Led end-to-end LiveRamp Implementation consulting projects, providing expert guidance and strategic solutions to clients. Collaborated with internal and external stakeholders to understand project requirements and deliver tailored solutions, ensuring seamless integration of LiveRamp services. Conducted training sessions and workshops to enhance team skills and knowledge, managing project timelines

LiveRamp Implementation Client Services Stakeholder Management Project Management Customer Success Client Communication Risk Management

Senior Analyst

Netenrich Technologies

Nov 2020 - May 2023 (2 years 6 months)

Focused on project implementation and delivery of Veritas SaaS products, engaging with clients and stakeholders to define vision statements and project objectives. Gathered software requirements and translated them into tangible deliverables such as functional specifications, user cases, and user stories. Coordinated with project managers and developers to ensure timely delivery and achieved proje

SaaS Development Client Communication Project Management Jira Confluence Requirements Gathering Stakeholder Management

Senior Service Desk Analyst

Innova Solutions, Franklin Templeton Investments

Jan 2019 - Oct 2019 (9 months)

Engaged end-users and answered questions via multiple channels, documenting all transactions and support interactions for future reference and knowledge base. Collaborated with internal teams to resolve issues and explained technical information clearly to non-technical individuals. Analyzed software and network issues, troubleshooting Outlook, Microsoft Office Suite, F5, and Cisco AnyConnect VPN.

Service Desk Technical Support Troubleshooting Customer Service Documentation Microsoft Office Suite VPN

Analyst

Deloitte Support Services

Sep 2016 - Oct 2018 (2 years 1 month)

Explained technical information in clear terms to non-technical individuals and documented all transactions and support interactions for knowledge base enhancement. Interacted with global internal Deloitte users, producing knowledge base documents to enhance technical knowledge. Collaborated with teams in product line transition to streamline manufacturing footprint and validated results, performi

Technical Communication Documentation Knowledge Management Quality Assurance Data Validation Collaboration Troubleshooting

Senior Analyst

HCL PDS Support

May 2016 - Aug 2016 (3 months)

Part of the Google Adx team, troubleshooting issues related to Ads not getting displayed on publisher websites. Validated results and performed quality assurance to assess the accuracy of data.

Ad Operations Troubleshooting Quality Assurance Data Validation Technical Support

Senior Process Executive

Infosys BPS Ltd

Mar 2014 - May 2016 (2 years 2 months)

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns, and served as an escalation point for challenging technical inquiries. Demonstrated expertise in product knowledge and problem-solving abilities. Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Technical Support Problem Solving Root Cause Analysis Product Knowledge

Education

Degrees, certifications, and relevant coursework

Indian School Of Business

Master of Computer Applications, Computer and Information Sciences

Studied Computer and Information Sciences, focusing on advanced topics in the field. Gained expertise in various aspects of computer applications.

DY Patil ACS College, University of Pune

Bachelor of Computer Applications, Computer and Information Sciences

Completed a Bachelor's degree in Computer and Information Sciences. Developed foundational knowledge in computer applications and related disciplines.