Shreyansh User

Led end-to-end LiveRamp Implementation consulting projects, providing expert guidance and strategic solutions to clients. Collaborated with internal and external stakeholders to understand project requirements and deliver tailored solutions, ensuring seamless integration of LiveRamp services. Conducted training sessions and workshops to enhance team skills and knowledge, managing project timelines

Focused on project implementation and delivery of Veritas SaaS products, engaging with clients and stakeholders to define vision statements and project objectives. Gathered software requirements and translated them into tangible deliverables such as functional specifications, user cases, and user stories. Coordinated with project managers and developers to ensure timely delivery and achieved proje

Engaged end-users and answered questions via multiple channels, documenting all transactions and support interactions for future reference and knowledge base. Collaborated with internal teams to resolve issues and explained technical information clearly to non-technical individuals. Analyzed software and network issues, troubleshooting Outlook, Microsoft Office Suite, F5, and Cisco AnyConnect VPN.

Explained technical information in clear terms to non-technical individuals and documented all transactions and support interactions for knowledge base enhancement. Interacted with global internal Deloitte users, producing knowledge base documents to enhance technical knowledge. Collaborated with teams in product line transition to streamline manufacturing footprint and validated results, performi

Part of the Google Adx team, troubleshooting issues related to Ads not getting displayed on publisher websites. Validated results and performed quality assurance to assess the accuracy of data.

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns, and served as an escalation point for challenging technical inquiries. Demonstrated expertise in product knowledge and problem-solving abilities. Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Studied Computer and Information Sciences, focusing on advanced topics in the field. Gained expertise in various aspects of computer applications.

Completed a Bachelor's degree in Computer and Information Sciences. Developed foundational knowledge in computer applications and related disciplines.