Looking for a job

Sangeeth Davin

@sangeethdavin

Message

Project Manager at ConvergeOne, delivering cloud and contact center projects from planning through closure.

India

Message

At ConvergeOne, I applied PMP standards to plan, execute, monitor, and close technical projects. I handled CCaaS, network, AV, Microsoft, and cloud projects, adapting plans through change requests.

At BT, I worked on a Genesys contact center migration from Avaya to Genesys Pure Cloud across 25 countries and 52 sites in APAC. I also managed Visa MPLS migration projects and DHL circuit upgrades, from procurement and implementation through go-live and closure.

At JP MORGAN CHASE, I consulted on telecom engineering projects, including SIP circuit migrations and cloud contact center solutions. I established an operational framework for migrating from IVR and other routing options to SIP-based routing.

Earlier, I delivered unified communications and voice network projects at Hexaware Technologies, HCL Technologies, Wipro, Accenture(Contract), and Network Solution P. ltd. My certifications include PMP, PRINCE2, Genesys Cloud CX Professional, and AWS Cloud Practitioner.

Experience

Work history, roles, and key accomplishments

Project Manager

ConvergeOne

Mar 2025 - Sep 2026 (1 year 6 months)

Applied PMP standards and project lifecycles to plan, execute, monitor, and close projects. Led technical management efforts and handled CCaaS, Cisco AV, Cisco Network, Microsoft, and Cloud projects.

PMP Project Management CCaaS Genesys Zoom Avaya RingCentral NICE Cisco Smartsheet Connectwise Cost monitoring Change Management

Technical Delivery Professional

Apr 2019 - Feb 2025 (5 years 10 months)

Led migration of Genesys Contact Center Solution from Avaya to Genesys Pure Cloud across 25 countries and 52 sites in APAC. Managed MPLS migration projects for global clients including Visa and DHL, and integrated IVR solutions with GSIP cloud.

Genesys Avaya CCaaS MPLS SD WAN Microsoft Project Jira Confluence Agile Waterfall IVR GSIP Semaphore

Associate VP - Telecom Engineering

JP Morgan Chase

Feb 2017 - Apr 2019 (2 years 2 months)

Provided L3 and L4 consultation and implementation for NextGen Telecom Technology. Consulted on Avaya, Toll Free routing, Microsoft Skype for Business, and Genesys IVR, and led SIP circuit migration and UC projects.

Avaya Genesys IVR SIP Skype For Business SBCs Sonus Jira Agile Scrum Automation Anywhere Splunk MuleSoft

System Manager

Hexaware Technologies

Dec 2010 - Feb 2017 (6 years 2 months)

Developed service improvement plans and led project management for UC, troubleshooting Lync and Voice Gateway issues. Managed project delivery and implementation for Microsoft Lync and Avaya to UC migration.

Lync Avaya SBCs SBA AudioCodes Sonus SNOMED CT Polycom Telepresence Toll Free Routing Project Management Vendor Management

Senior Specialist - Network

HCL Technologies

Jan 2009 - Dec 2010 (1 year 11 months)

Developed service improvement plans and provided 24/7 support for faults and upgrades. Managed vendors and oversaw daily operations, troubleshooting telecom issues at L2 and L3.

Avaya Mitel PABX WAN Project Design Vendor Management Troubleshooting

Senior System Engineer

Wipro

Mar 2008 - Jan 2009 (10 months)

Provided remote support for global clients on Avaya and Cisco PBX systems. Managed BAU at L2 and L3, developed SMDR for call billing, and led a five-member team.

Avaya Cisco PABX SMDR Unified Communications Vendor Management Team Leadership

Senior Voice Network Analyst

HCL Technologies

Oct 2006 - Mar 2008 (1 year 5 months)

Delivered remote support for Avaya and Mitel PBX systems for UK projects. Managed multiple PBX locations, implemented ACD call centre setups, and conducted maintenance checks.

Avaya Mitel PABX ACD CMS Witness NICE Voicemail Call Billing

Telecom Support Engineer

Accenture

Oct 2005 - Oct 2006 (1 year)

Acquired in-depth product knowledge to address client requirements. Configured trunk groups and analyzed route plans for various teams.

Avaya VoIP IP Telephony CMS Octel Symon Server ECHI CTI Witness Apropos MAPD IEX Video Conferencing S8700 MCCI

Network Support Engineer

Network Solution P. Ltd

Aug 2004 - Aug 2005 (1 year)

Executed cabling and patching for voice and data, troubleshooting voice ports and call managers. Provided L1 network support for LAN and maintained Avaya PBX systems.

Cabling Patching LAN Avaya PABX Troubleshooting Desktop Support